Hy Tran
GUEST SERVICE AGENT, CLUB SERVICE AGENT, CONCIERGE
An individual majoring in Hospitality Industry along with a significant of customer serving experience and unpredicted circumstances solving abilities. I have been through multiple occupations ranging from ordinary restaurants to 5 stars standard businesses. Possess well English abilities (4 skills), I have a desire to develop my career in Hospitality Industry, especially in Front Office or Human Resources outlet.
Thông tin cá nhân
Họ và tên
Hy Tran
Giới tính
Nam
Ngày sinh
14/12/2004
Địa chỉ
10, Street 63, Tan Quy Dong, District 7, Ho Chi Minh city
Cập nhật
30/04/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Lắng nghe và xử lý tình huống 80%
-
Giải quyết phàn nàn 80%
-
Building Healthy Relationship with customer 80%
Học vấn - Chuyên môn
THPT chuyên Thoại Ngọc Hầu
Trung học - 2019 - 2022
Đại học Tôn Đức Thắng
Quản trị kinh doanh - chuyên ngành Quản trị Nhà hàng - Khách sạn - Đại học - 2022 - 2026
Kinh nghiệm làm việc
Guest Service Agent (Trainee) tại Renaissance Riverside Hotel Saigon
Ho Chi Minh city - 11/2025 - 4/2026
- Processed check-in and check-out procedure and escorted guests to Club Lounge.
- Assisted enrolling customers become Marriott Bonvoy members and attached to bookings.
- Carried out requirements about room move during stay and room assign upon check-in.
- Assisted guests with side quests about outlets’ information, passport lost cases, reserved restaurants and tours outside along with provoked guests to experience local destinations in District 1.
Casual Labour Waiter tại KHÁCH SẠN PULLMAN SAIGON
Ho Chi Minh city - 7/2025 - /
Possessed customer service following 5 stars standard during the first 3 weeks and earned basic wine serving knowledge.
Assisted supplying the suitable load of cutleries and ordered food for customers enjoying buffet.
Carried out turnover process for the upcoming shift (both day and night).
Waiter & Barista tại The FIG Cafe
Ho Chi Minh city - 11/2024 - 9/2025
Took orders and served customers at the table as the restaurant providing a la carte menu.
Constructed optimal work methods during rush hours and managed to function as a team or alone efficiently.
Implement special demands from customers and unexpected occurrences.
Barista tại Highlands Coffee
Ho Chi Minh city - 5/2023 - 4/2024
Prepared required beverages and food orders
Introduced new goods to customers, refreshed and stocked the store.
Possess well barista skills within 4 months
Internship Banquet Waiter tại White Palace
Ho Chi Minh city - 3/2023 - Hiện tại
Solved problems and shared additional information with restaurant patrons.
Directed and assisted food runners, beverages suppliers in order to ensure the appropriate quantity of food and beverages for each table.
Organized and supported setting up lobbies ranging from 300 to 700 guests.