NGUYỄN THỊ BÍCH NGỌC

Working environment: I am looking for a professional, friendly, and dynamic workplace where team members support each other and there are opportunities to learn and grow.
Job position: A cashier position where I can apply my existing experience and continue to develop my accuracy, responsibility, and customer service skills.
Expected salary: A fair salary that reflects the workload and experience, preferably around 8 to 10 million VND/month, negotiable depending on benefits and support.

My name is Nguyễn Thị Bích Ngọc, born in 2004. I am currently majoring in Chinese Language at Duy Tan University, where I have been recognized as an outstanding student. I have over 3 years of experience working as a service staff and cashier at a mini supermarket. Through this experience, I have developed strong communication skills, the ability to handle situations effectively, and work well in a team. I am responsible, eager to learn, and always ready to adapt to new environments to further improve myself

Payment processing: Quickly and accurately handle payments using cash, bank cards, e-wallets, and other payment methods for Chinese-speaking customers.

Chinese communication: Proficiently use Chinese (listening, speaking, reading, writing) to take orders, advise on products, guide payment procedures, and respond effectively and politely to customer inquiries.

Customer support: Proactively communicate with Chinese customers in their language to handle special requests, complaints, or technical support related to services or products.

Ensure customer experience: Create a professional and welcoming environment that helps Chinese customers feel comfortable and confident while shopping.

Cash management and reporting: Manage cash accurately, perform end-of-shift cash reconciliation, record transactions, and promptly report issues to management in Chinese or Vietnamese as needed.

Maintain cashier area: Keep the workspace clean and organized, ensure all cashier equipment operates smoothly, and protect customer information privacy.

Team collaboration: Communicate and coordinate with sales, inventory, and management teams in Chinese to handle orders, returns, or special situations effectively.

Process accurate and efficient payments for customers at the cashier counter.

Handle various payment methods including cash, bank cards, e-wallets, and other payment options.

Manage, count, and reconcile cash at the end of each shift to ensure accuracy and prevent discrepancies.

Assist and respond to customer inquiries in a friendly and professional manner.

Maintain a clean and organized cashier area, complying with safety and financial security regulations.

Collaborate with other departments to ensure smooth sales and payment processes.

Report any issues or irregularities during the shift promptly to the direct supervisor.

Welcoming and guiding customers: Greet customers upon arrival, guide them to their seats, provide menus, and introduce the dishes.

Taking and confirming orders: Accurately take food and drink orders and communicate them clearly to the kitchen or beverage station.

Serving food and beverages: Deliver dishes and drinks to the correct table, ensuring presentation is clean and complete.

Customer support during meals: Check on customer satisfaction during the meal, promptly respond to additional requests such as sauces, side dishes, or extra items.

Clearing tables: Clean tables after customers leave and prepare seating for the next guests.

Maintaining cleanliness: Ensure the serving area is always tidy and hygienic; assist with cleaning at the end of each shift.

Team communication: Collaborate with the kitchen and other staff to ensure fast, smooth, and professional service.

Service attitude: Maintain a friendly, respectful, and polite demeanor at all times; handle any customer issues with care and professionalism.

Harrytannn@gmail.com - 0899678777