Ton Le Bao Nhu
Front Office
A dedicated and highly communicative professional with a strong background in English Language and a proven track record in delivering exceptional guest services. I leverage advanced interpersonal skills and a research-driven analytical mindset to anticipate guest needs, curate personalized experiences, and ensure a seamless guest journey. With a commitment to discretion and excellence, I aim to contribute to your team by creating impactful 'wow' moments and fostering long-term guest loyalty through proactive and empathetic service.
Thông tin cá nhân
Họ và tên
Ton Le Bao Nhu
Giới tính
Nữ
Ngày sinh
05/03/2003
Địa chỉ
Nguyễn Trãi, Ninh Kiều, Cần Thơ
Cập nhật
10/04/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Đang cập nhật
Vị trí
Nhân viên
Mức lương mong muốn
5 - 8 triệu
Nơi mong muốn làm việc
Đang cập nhật
Ngoại ngữ
Đang cập nhật
Công việc mong muốn
Lĩnh vực
Resort/ Khu Du lịch
Mong muốn về công việc
Kỹ năng
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Lắng nghe và xử lý tình huống 80%
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Giải quyết phàn nàn 80%
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Quản lý thời gian 100%
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Tôi có khả năng về Tiếng Anh, có thể đọc hiểu và giao tiếp tương đối tốt, thành thạo Excel, Word, Power Point, Access 80%
Học vấn - Chuyên môn
Đại học FPT Cần Thơ
Ngôn Ngữ Anh - Đại học - 2021 - 2025
Over the past few years, I have balanced academic excellence with diverse professional roles. As an English Language graduate from FPT University, I co-authored a Q1-ranked research paper on collaborative learning, demonstrating strong analytical and scholarly communication skills. Professionally, I have excelled as a Guest Experience Agent at Premier Village Phu Quoc Resort. Besides, I joined several activities to explore my abilities such as Head of Media in Musical instruments club and being a desiger in Active club - which is also related to media.
Kinh nghiệm làm việc
Online English Tutor tại At home
Cần Thơ - 4/2025 - /
I possess a strong command of various online teaching platforms, such as Zoom, Google Meet, and Microsoft Teams. I seamlessly integrate interactive tools like Kahoot, Quizlet, etc., into my lessons to enhance student engagement and participation. My expertise lies in creating customized learning paths and monitoring student progress remotely. I am also highly skilled at flexible time management, ensuring a smooth and effective virtual learning experience for my students.
Receptionist tại Premier Village Phu Quoc Resort managed by Accor
Phú Quốc - 12/2023 - 3/2024
As a Guest Experience Agent, I delivered exceptional front office and customer service, specializing in guest relations and issue resolution. During my four-month internship, I was recognized for outstanding performance, achieving Top 3 Employee of the Month in February 2024 and becoming the Top 1 Best Seller for the Spa. My time at the resort significantly enhanced my problem-solving and communication skills, allowing me to interact fluently with guests in both Vietnamese and English, and I am currently improving my proficiency in Mandarin Chinese.
Coffee Supervisor tại Tiff's House, Tiff Coffee & Lounge
Cần - 1/2022 - Hiện tại
I have over a year of experience at Tiff Coffee & Lounge, where I served as a barista, server, and manager. Additionally, I spent over six months as a server at Tiff's House Western Restaurant. These roles have significantly enhanced my communication, staff management, and problem-solving skills, allowing me to deliver exceptional service and effectively lead a team.