Đại Lê

Guard assigned positions (gates, lobby, parking lot, corridors, technical areas, etc.)
Control access to and from the hotel, especially internal areas, technical areas, and storage areas.
Guide guests to the correct areas and assist in maintaining order, especially during peak hours or events.
Monitor security cameras and promptly report any unusual, suspicious behavior or violations of regulations.
Coordinate in handling emergencies such as fires, theft, disturbances, and evacuations.
Inspect and maintain security equipment (walkie-talkies, flashlights, fire extinguishers, etc.).
Keep complete records in the duty log: shift status, incidents, area inspections, and shift handover.
Assist guests with lost items, accidents, or incidents requiring initial support.
Conduct regular patrols in the assigned area to detect and prevent risks.
Participate in fire safety, first aid, and emergency response training.

Patrol all areas of the hotel; assist guests with room access.

Monitor closed-circuit television, perimeter security systems, emergency alarms, and fire safety systems.
Lock hotel entrances when required.
Conduct daily physical hazard checks.
Respond to accidents, contact EMS, or perform first aid/CPR as required.
Assist guests/staff in emergency situations. Notify appropriate individuals in the event of accidents, assaults, or other incidents.
Calm guest/staff disturbances. Call for outside assistance if necessary.
Complete incident reports to document all incidents related to Security/Loss Prevention. Handle all disruptions and complaints.
Resolve safety hazard situations. Escort any unwelcome persons out of the hotel without disrupting the orderly flow of hotel operations.

Report on-site accidents/vehicle thefts.
Call for assistance using the appropriate response code.
Complete shift summaries/daily activity reports.
Maintain the confidentiality of all Security/Loss Prevention and Property reports/documents; disclose information only to authorized individuals.
Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Be in charge of firefighting and safety and make sure the fire system and operation are aligned with government requirement and Brand standard. Cooperate with Engineering department set up new CCTV system to observe all properties (Hotel & Residences). Ensure that all fire and safety areas, equipment is in undamaged good working condition and free of all obstructions.Set up, controls patrolling of properties taking notes of any potential security risk.Delegate, supervise all staff within the department and assist them in prioritizing and preparing schedule and work duties.Conform to and enforce policies, rules and regulations as laid down by the management in order to achieve the highest levels of uniformity and guest service,Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedule.Maintain a logbook on incidents, complaints, ect … And refer them, if required to appropriate department for follow up action.Plan and regularly organize department training for all staff, especially new staff. Ensure all department reports and correspondence are completed punctually and accurately while update other departments of any security matters. Provide parking cards and parking planning for employee and customer. 

Guard assigned positions (gates, lobby, parking lot, corridors, technical areas, etc.)
Control access to and from the hotel, especially internal areas, technical areas, and storage areas.
Guide guests to the correct areas and assist in maintaining order, especially during peak hours or events.
Monitor security cameras and promptly report any unusual, suspicious behavior or violations of regulations.
Coordinate in handling emergencies such as fires, theft, disturbances, and evacuations.
Inspect and maintain security equipment (walkie-talkies, flashlights, fire extinguishers, etc.).
Keep complete records in the duty log: shift status, incidents, area inspections, and shift handover.
Assist guests with lost items, accidents, or incidents requiring initial support.
Conduct regular patrols in the assigned area to detect and prevent risks.
Participate in fire safety, first aid, and emergency response trainin