Nguyễn Minh Khoa

Sold cinema’s products and supported guests with customer service needs.

Welcome guests, support check-in/check-out procedures, and ensure a professional first impression during night operations.
Manage room bookings, guest requests, phone inquiries, and daily front desk coordination with other departments.
Handle complaints and urgent issues with calm, service-oriented communication and timely follow-up.
Prepare shift handover notes, daily reports, and operational updates for the next shift.
Maintain service quality, guest confidentiality, and attention to detail during overnight duty.

Operated the front desk during night shifts, supporting arrivals, departures, guest questions, and reservation updates.
Assisted guests with requests, directions, room issues, and service information in a polite and efficient manner.
Resolved guest concerns and escalated complex situations to management when necessary.
Handled phone communication, booking coordination, shift reports, and handover documentation.
Maintained a reliable and calm service presence during late-night and highpressure situations.