YEKATERINA MALIKOVA

Transfer Guide/Hotel Guide/Tour Guide/Reservation Specialist/Reservation Agent/Customer Service Specialist/Operations Assistant/Office Coordinator/Administrative Assistant/Guest Relations Specialist

Highly organized administrative and accounting professional with more than 15 years of
experience in office administration, document management, customer communication,
financial operations, and business support.
Experienced in working with clients, suppliers, contracts, reports, payments, and
operational processes. Strong attention to detail, excellent organizational skills, and ability
to manage multiple tasks simultaneously.
Possess strong communication and negotiation skills supported by additional training in
practical psychology and NLP. Able to effectively resolve issues, build productive
relationships, and maintain a high level of customer service.
Seeking long-term employment in Vietnam within the tourism and hospitality industry,
where my administrative, customer service, and coordination skills can contribute to
efficient operations and positive guest experiences.