Stevenpham

My goal is to build a long term career with a reputable company. I want to continuously learn, take on more responsibilities, and become a value member of the team

Serving foreigners with the Italian food
Greeting customers politely and show them to a table right away and then explain the item on the menu clearly
The most important thing is to make the guest happy
It’s really important to have good listening skill because you have to find out exactly what each person wants and give it to them right away

Serving foreigners Western food Responsibility for required from the guest
Taking order all of wine
In charge for parties

Upsell all new promotions
Served in International Buffet Restaurant

Responsibility for take care VIP guest.
Cooperate with others department give the best service to the Vip guest.
Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
Check restaurant on daily basis to ensure cleanliness.

Ensure staff is working together as a team to ensure optimum service to guests
Coordinate tasks and work with other departments to ensure that the restaurant runs efficiently.
Assit management to ensure that the team has the necessary resources to effectively perform their jobs.
Assit the team with general responsibilities during service.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Incharge Bar team. Assure excellent Bars, Lounges services and beverage production in order to increase the revenue
and improve guest satisfaction in accordance with the bar manual.

Communicate with the guest in Chinese and selling the food/beverage item to them.
Check the satisfaction of the guest when they dining in the restaurants
Serve food courses and beverages to the guests.
Commuicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availility.
During the shift helps to keep the set up, ensure the refill of drinks and bottles, preparation of snacks, continuous cleaning
to guarantee the service.
Complete closing duties, including restocking items, turning off the lights…
Know the menu/ special promotions/beverage recipes.
Commuinicate additional meal requirements, allergies, dietary needs and special requests to the kitchen.
Serving white/red wine, champagne/sparkling wine to the guest.
Present physical and accurate check to the guest and process payment.

Coach new bartenders and bar backs following a training schedule and ensure the correct standards and methods of service are maintained.
Assure excellent Bars, Lounges services and beverage production in order to increase the Bar revenue and improve Guest satisfaction in accordance with the Bar manualPrepare beverages according to guest preferences and in line with company policy and procedures.
Process full knowledge of standard cocktail recipes, garnishes and presentations
Ensure staff is working together as a team to ensure optimum service to guests.
Strong communicate to handle any guest complains.
Possess ability to promote, sell, up sell and recommend bar events to the guest.
Revenue generator - individual sales and bar events sales
Provide ideas to maximize beverage revenues and minimize costs
Manage the operation of the Bars department.