Đào Thị Cẩm Yến

I have special fascination with numbers- a distinctive feature of accountants which involves data mining, data control, analysis of data's meaning through the reporting system and charts. From this point of view, the chain of revenue system is designed to improve the professionalism of our team and myself, bringing experience and enthusiasm to contribute to the development of the hotel.

- Collect and analyze customer information for credit assessment and periodic credit reviews (business license, tax registration…). After checking, seek approval from HM on credit application form.
- Checking credit status of approved clients, report potential risk and recommend credit adjustments when needed. Researches and decides upon credit authorization for incoming customers
- Daily maintaining accurate records, aging report, and timely reconciliation of customer debt’s account. Making a good relationship to accelerate payment and reduce receivable aging
- Classify all debts were city ledger in PMS and follow up payment: which have credit application approval form, I will be base on this about the credit limit, term condition payment to remind guest comply. The others, after seeking approval from HM by every time, I will follow up case to ensure that get payment as soon as possible
- Verify refund notices, credit adjustment or related accounting entries. Enforce credit policies and ensure compliance with financial standards.
- Follow USD payment from OTA which include both VND in PMS system and USD booking confirmation to collect enough money
- PM room were pending short time debt, discuss and combine with sale dept to follow up payment. As my hotel policy with over 72h, this PM should acknowledge and approve by HM
- Follow up overdue accounts, prepare action plans, ensure implementation to minimize outstanding balances. If payment have not been received after the due date, issue a remind letter. Submit a copy to the Sale Department in charge of dealing with this customer
- Have a good relationships with other hotels to check customer’s reputation. Work with Sale and FO, FB team to exchange client’s information to strengthen credit control. Attend to inquiries made by customer in which an invoices has been issued.
-At the end of each month, prepare monthly AR aging and credit report for management to organize a briefing to summary all debts in month, which were pay on time and the others need to pay more attention or HM advise to better solution to get payment sooner. And conclusion the good or bad debts for the next approval

- Control all revenue transactions to ensure that the balance both in PMS and SAP in GL and related report
- Check room rate code were match with channel to buy such as: OTA, TA, CORP, MICE…The Comp and HUSE room were approved as policy
- Check night audit report before submit to FC: cancellation, no show, room discrepancy, PM room, ECI &LCO, Journal Correction, Package Log, Discount & Void bill
- Checking other revenues as: minibar, laundry, transportation with paper document as the same with posting in PMS
- Checking all rebates were acknowledge and approved by HM as hotel regulations.
- Check all voucher complimentary and discount used valid as hotel regulation. Any lost or void voucher should be report to procedure
- Submits report daily related to revenue in a timely manner. Ensure that all reduce revenue transaction were reviewed and approval before
- Verify all paid out by cash and refund by bank for guest follow as both hotel and booking channel policy
- Checking all commissions for OTA, TA, other department in hotel: FO, FB, SPA as approval policy
- Checking all taxes were apply in system are correct to ensure VAT output are right. Keep updating on tax government for any changes to apply for hotel
- Check all invoices were issued in day: which were accepted by tax government and correct as hotel regulations. Handle if invoice have errors with IT system, guest or FO.
-Solve all issue related to invoices: Notice 04, replacement invoices & replacement report, reduction invoices & reduction report. Handle to explanation with guest about the invoices, advise solution for FO and Sale Dept.

- I am used to working with the hotel's specific software (SMILE PMS) with FO, POS, BO modules and two specialized accounting software: MISA and FAST to collate and control the accuracy of the data as timely as possible
- Understand and know how to decentralize each USER of cashier, receptionist in order to classify the operator , the operation tester, the report reader.
- Understand the Reception's Night Audit, the codes and their meanings to effectively control cashiers and receptionists since I have handled many cashier-related problems and system errors...(support IT, SMILE staffs to detect and fix errors)
- Able to read and understand the meaning of the reports on the FO, POS, BO software and support chief accountant by providing current situation's assessment which creates an interactive environment, more objective perspective and more effective decision
- Understand the operational process of the hotel in each department (Sales, Marketing, Purchasing, FO, POS (spa, gym, cafe,...), BO, Human resources,...I am also responsible for writing the process of handling turnover in Sunrise hotel, which offfers the appropriate solution to simplify the process but still maintains optimal control.
- Have experience in working with Sales department, set up promotion for Long stay Guests, VIPs Guest, Cooperate Company, design deals for holidays during the year and hard time as well. The goal is to ensure every department meets their target and maximize profit

- Inspected material issue for other departments then calculate the monthly ending inventory.
- Controlled the warehouse by combining the quantity of food that F&B department offers, the orders that kitchen submitted to the accountant and sales receipt from sales department to minimize losses.
- Adjust the classification of items in the warehouse to issue correctly in accordance with the standard definition of the hotel, to accurately classify on the code of cashier and related report such as: payment list by items report, inventory report.
- Check payment proposal and pay slip of every department to ensure that the money is spent properly and reasonably in terms of hotel requirements, report to the chief accountant if overspending occurs
- Check whether depreciation of fixed assets is in accordance with accounting standards or not, check whether information is up to date or not
- Check input and output invoices on MISA software, check whether invalid invoices have been properly handled by the tax accountant or not.
- Check the bank transfer to supplier are in accordance with VAT output invoices and goods received note posted in the system by store keeper. If there is any error, submit it to the chief accountant and request the store keeper handled by the 30th of the month at the latest.