Minh Anh Trinh

• Produce bilingual (EN/VI) social and internal communications content. Maintain brand voice and 100% compliance with luxury guidelines across channels.
• Support campaign execution end-to-end, from POSM briefs and vendor liaison to on-site merchandising, improving guest touchpoint consistency.
• Partner with F&B and Sales to align promotions and messaging, ensuring a unified brand experience across digital and on-property assets.
• Monitor competitor activity and guest feedback to surface insights and recommend content and offer optimizations for future campaigns.

• Process visa applications accurately in accordance with embassy requirements and company procedures.
• Deliver exceptional customer service in a fast-paced, multicultural environment.
• Guide applicants through document preparation and application submission.
• Resolve customer enquiries and complaints with professionalism and diplomacy.
• Collaborate with cross-functional teams to maintain operational efficiency and service excellence.
• Contribute to continuous improvement initiatives to enhance customer experience and workflow efficiency.