Nguyễn Thị Mỹ Vy
Application for Guest Relation Officer
Bachelor of Business Administration from University of Economics Ho Chi Minh City (UEH), with hands-on experience in High-Touch VIP guest relations at international exhibitions. Aspiring to build a career in Hospitality, with a particular interest in the Guest Relation Officer role. Strong capabilities in professional communication, personalized guest experiences, attention to detail, and flexible service recovery. Committed to delivering exceptional guest experiences while consistently reflecting and reinforcing the brand’s service standards and values.
Thông tin cá nhân
Họ và tên
Nguyễn Thị Mỹ Vy
Giới tính
Nữ
Ngày sinh
13/07/2004
Địa chỉ
Distric 3, Ho Chi Minh City, Việt Nam
Cập nhật
07/09/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Dưới 1 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Ngành nghề
Tiền sảnh
Mong muốn về công việc
Kỹ năng
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Kỹ năng giao tiếp ứng xử 100%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 80%
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Kỹ năng thuyết phục khách hàng 80%
Học vấn - Chuyên môn
University of Economics Ho Chi Minh City
Bachelor of Business Administration - Đại học - 2022 - 2026
Kinh nghiệm làm việc
High-Touch Intern tại GEIMS 2025 International Exhibition – Global Sources Company
Việt Nam - 7/2025 - 2/2026
Provided personalized guest relations and VIP support to C-level clients via Zalo, handling tailored requests and inquiries
Contacted and emailed 500 verified VIP clients, achieving a 60% response rate
Coordinated and hosted 20 virtual meetings with VIP clients
Result: Successfully onboarded 33 new VIP clients to the Business Matching program (directly managed 33/69 VIP clients)
Exceeded the initial KPI by 10% (target: 30 VIP clients)
Achieved a ~94% VIP guest satisfaction rate for the Business
Matching program
Provided end-to-end guest services for 23 Visitor Groups and 15 Shuttle Bus guests, from pre-arrival consultation and online registration to on-site exhibition support
Delivered front-line guest reception, wayfinding and issue resolution throughout the exhibition (Scale: 4,000+ visitors across 3 days) Maintained flexible service recovery and professionalism in a high- volume, fast-paced environment, contributing to a 93% visitor return intention
Developed multi-channel media content (Facebook, LinkedIn, TikTok) to enhance event awareness, prepared materials and monitored partnership agreements with Associations & Industrial Zone partners