Lý Mỹ Linh
Customer Service / Reservation Agent
Hello, I am Linh – a candidate with over 5 years of experience in customer service and front desk operations at high-end resorts and hotels such as Six Senses Con Dao and Vinpearl Phu Quoc. I am fluent in English, possess strong communication and problem-solving skills, and am proficient in using Opera/PMS systems. My goal is to provide the best possible customer experience while also supporting the professional operation of the front desk department.
Thông tin cá nhân
Họ và tên
Lý Mỹ Linh
Giới tính
Nữ
Ngày sinh
12/01/1996
Địa chỉ
825 Võ Văn Kiệt, Phường Phú Lợi, TP. Cần Thơ
Cập nhật
10/09/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Đức (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Đức (Trung bình)
Công việc mong muốn
Mong muốn về công việc
I hope to work in a professional hotel environment, where I can develop my communication skills, situation handling and reception experience to bring the best experience to customers. At the same time, I hope to learn more about international hotel operations, develop a long-term career in the service industry and contribute to the development of the business.
Kỹ năng
-
Lắng nghe và xử lý tình huống 100%
-
Giải quyết phàn nàn 80%
-
Giao tiếp tiếng Anh 80%
-
Làm việc nhóm 100%
Học vấn - Chuyên môn
Cao đẳng cộng đồng Sóc Trăng
Tiếng Anh - Cao đẳng - 2015 - 2018
During this time, in addition to studying and improving my English skills, I also had the opportunity to try my hand at being an MC for the English club during the Christmas celebrations at school.
Kinh nghiệm làm việc
Phiên dịch viên tại Công ty Hwaseung Vina
Can Tho - 8/2024 - Hiện tại
Translating between English - Vietnamese clearly and accurately
• Assisting the Production manager with written and oral communication as needed.
• Supporting related departments to prepare presentation and communicate with the
customers through audit visit.
• Arranging and reminding working schedule of the Production manager.
• Making daily record of every order of the manager and inform to all departments.
Nhân viên dịch vụ khách hàng tại Vinpearl Phu Quoc Resort
Phu Quoc - 6/2024 - 8/2024
• Receiving phone calls and collecting information from in-house and outside guests.
• Upselling entertaining services and collecting Room service for inside guests.
• Solving guest complaints, lost and found in resort standard
Nhân viên lễ tân tại Nha khoa quốc tế Tuệ Minh
Soc Trang - 8/2022 - 5/2024
• Welcoming guests, collect personal information.
• Processing payment after treatments.
• Updating all guests information into the system.
• Making daily report for the management.
• Preparing facilities for the clinic.
6/2024- 8/2024
• Solving problem when it's happened
Nhân viên lễ tân tại Six senses Con Dao Resort
Vung Tau - 12/2019 - 6/2020
• Welcoming guests at the airport or seaport.
• Processing check in, check out.
• Showing guests around the resort.
• Updating information into Opera system.
• Making memo every day for all the deparments in the resort following working.
• Exchanging money for guests.
• Working with related department on problems solving
Nhân viên Mechandiser tại Công ty Broadpeak Sóc Trăng
Sóc Trăng - 3/2018 - 12/2019
• Receiving orders and sample from customers, process sample sewing and send to
the customers for con rmation.
• Receiving bulk orders, work closely with Production team to nish due date on time
for export.
• Preparing shipping documents, weekly report and send to the management
Thông tin tham khảo
Kim Injoo
Senior manager - Hwaseung Enterprise
ijkim@hsvina.com