Đỗ Minh Châu
Ứng tuyển Nhân viên lễ tân tiền sảnh
Tourism Management graduate with hands-on experience in international guest service, tour guiding, sales consultation, customer care, administration, and English education. Experienced in communicating with international customers, managing groups, understanding customer needs, providing tailored information and assistance, and handling service issues professionally in fast-paced environments. Strong English communication skills with TOEIC 925 (Listening & Reading), TOEIC Speaking 160 and Writing 150.
Thông tin cá nhân
Họ và tên
Đỗ Minh Châu
Giới tính
Nữ
Ngày sinh
07/12/2002
Địa chỉ
Khương Đình, Thanh Xuân, Hà Nội
Cập nhật
31/10/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
Học vấn - Chuyên môn
Kinh nghiệm làm việc
Sales tại UNI English Center
Việt Nam - 4/2024 - 9/2024
• Consulted prospective customers about English courses and supported the enrollment process.
• Identified customer learning needs and provided information about suitable course options.
• Provided customer care and follow-up before and after consultation.
English-Speaking Cruise Guide & Guest Service tại Ha Long Bay Cruise
Ha Long - 9/2025 - 10/2026
• Welcome and assist international guests throughout their cruise journey, from embarkation to disembarkation.
• Lead English-speaking tours and manage groups of up to 40–90 guests during excursions around Ha Long Bay and Cat Ba.
• Provide clear and engaging information about local history, culture, geography, nature, and UNESCO-recognized heritage.
• Assess guest preferences and concerns and provide appropriate information, recommendations, and assistance.
• Handle guest questions, requests, complaints, and unexpected situations promptly and professionally.
• Coordinate with tour leaders, reception, restaurant, and other cruise teams to ensure smooth group movements and service delivery.
• Support onboard and shore activities including cave visits, hiking, cooking classes, squid fishing, and island excursions.