Nguyễn Văn Thảo

To enter into a professional and international working environment with new challenges and to dedicate all my abilities, to the development and prosperity of the organization. To work in a dynamic environment this encourages creativeness of the staff.

Support colleagues to make sure they deliver with compliance and to the standards we expect Develop HK team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability Maintain proper inventory levels managing cost per room for supplies and labor Deliver Crowne Plaza Brand Promise and Service Signatures to daily work Ensure the commitment of business responsibility is applied in the department

Professional training and set up HSK department standards Assist in set-up and implementation of the department’s operation procedures and performance standards. Assist with budgeting for the department Prepare daily, weekly, monthly and yearly cleaning schedules for respective items. Ensure that all departmental goals can be met at all times. Prepare daily work for staff and follow up on the completion of tasks.

Supervise Room Attendants • Organises and facilitates the room making process. • Daily allocation of rooms and deep cleaning tasks to team members. • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. • Checks the occupied and departure rooms, giving special attention to guest needs. • Ensures that the entire operation is performed as per the laid down standards. • To organise immediately the guest needs under intimation to EHK/Executive. • Manage guest requests, including VIP amenities and communicating them to the relevant team members • Routine inspection of guest bedrooms to ensure they meet standards. • Aware of all room categories and amenities. • Achieve positive outcomes from guest queries in a timely and efficient manner • Carry out lost and found procedures. • Report maintenance issues to Maintenance/Engineering Department. • Assist Housekeeping Manager with training requirements. • Represent the needs of the team to others in the hotel. • Comply with hotel security, fire regulations and all health and safety legislation. • Assist other departments wherever necessary and maintain good working relationships

• Clean and maintain the public area according to standards and procedures • Follows the I-Clean process. • Ensure clean public areas and clean meeting rooms will require customers to be met in time • Report damage or incidents in the shift area to the supervisor. • Maintain equipment and machinery in a clean condition. • Maintain daily chemical reports for monitoring. • Meets with superior and takes on daily assigned tasks. • Report abnormal behavior / activity in the area with supervision. • Complies with hotel’s health, safety and hygiene policy. • Adheres to personal grooming and hygiene standards. • Attends meetings and training sessions as required. • Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge • Provides information when requested and promotes hotel’s services, facilities and special events. • Complies with hotel’s health, safety and hygiene policy. • Adheres to personal grooming and hygiene standards. • Attends meetings and training sessions as required.