General Manager (4* Resort & Villas in Ha Noi)

I. Job Purpose

This position is responsible for annualy business planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

The General Manager will plan, organize, direct managements all operations and business activities. He/she is responsible for delivering results that contribute to the mission and overall success of the property.

II. Reporting Line

-GM reports directly to Owner Rep/ BOD

III. Primary Responsibility

a. Business Perfomance

- Incharge of annual budgeting and financial forecast for the property. (incld: Opex and Capex)

- Plan activities and allocate responsibilities to achieve the most efficient operating model and closely work with Sales & Marketing team to follow up under specific direction

- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

- Analyze monthly P&L and month-end reports, identify deviation from business plan goals

- Superivise all business activities and keep relations with T.A; T.O and event planners. Recruit and superivise commercial team.

b. Operation

- Develop, recommend, implement and manage the operational department’s annual and long term goals.

- Maintain and supervise the property to ensure it meets operational standards, is in good condition, and complies with laws.

- Conduct daily briefing with management on current key activities

- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives

- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations

- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

c. Representation

- Be visible around the hotel and show an active interest in our colleague's welfare; guest satisfaction and business partnership.

- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

- Be the spoke person of the proprety in operation's activities, media meeting, agents relations and local government relations.

d. Team management

- Manage performance issues that arise within the hotel operationion. Recruit, train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

- Responsible for interviews, selection and recruitment of operations departments management team

- Identify and develop team members with potential

- Conduct performance review and manages performance issues that arise within the operations departments management team

- Ensure full benefits for employees according to current legal regulations (social insurance, health insurance, unemployment insurance, union...)

- Monthly service charge fee bonus

- 13th month salary according to company regulations

- Supported regime for management and executive levels

- Receive compensatory leave, vacation time and holidays according to the company's general regime and regulations

Other modes will be discussed and specifically agreed upon during the interview process

IV. Job Requirements

a. Knowledge and Experience:

- Proven experience as GM, Hotel Manager or relevant role

- Same position with minimum 5 years of operational management experience with strong Rooms and / or F&B background

- Experience in Pre Opening phase - resort / Complex properties is preffered

- High degree of professionalism with strong understanding of hotel operations and business acumen

- Excellent reading, writing and oral proficiency in English language

- Outstanding leadership skills and a great attention to detail

- Strong working knowledge of Mic.Offices and Hotel Softwares

- Reliable with an ability to multi-task and work well under pressure. Demonstrable aptitude in decision-making and problem-solving

- Understanding of all hotel management best practices and relevant laws and guidelines

b. Competencies:

- Strong leadership, interpersonal and training skills

- Ability to lead expatriates and local colleagues effectively

- Excellent communication and customer contact skills

-Results and service oriented with an eye for details

-Ability to multi-task, work well in stressful & high-pressure situations

c. Personal:

- Vietnamese or expat