Executive Lounge Attendant
- Hạn nộp: 29/06/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Quận Đống Đa - Hà Nội
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
15/06/2024 13:12
Mô tả công việc
Front Office Operation
• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
Quyền lợi được hưởng
- 12 days full paid leave a year, insurances paid in accordance with the Law
- Professional working environment. Care about your career advancement
Yêu cầu công việc
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Yêu cầu hồ sơ
- Due to number of applications we receive, only short listed potential candidates will be contacted for interview
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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- Quy mô:
- 40 Phố Cát Linh, Cát Linh, Đống Đa, Hà Nội, Việt Nam
- https://www.pullman-hanoi.com
The re-branded and renovated 5 star upscale Pullman is located in the business and diplomatic district of the city, offers easy access to all tourist areas and wants to be the vibrant hub of exchange of Vietnam’s capital. The hotel has 242 rooms, a 200 cover All Day Dining Restaurant “La Cheminee” with an Open Kitchen, a “Mint Bar”, extensive banqueting facilities for wedding parties and events up to 500 guests and we also provide 24 hours a day in room dining. The Pullman has an outdoor pool, a large parking, a Fit Lounge and a full service Spa.
Thông tin liên hệ
- Mrs. Trang - Talent & Culture Manager