FRONT DESK MANAGER (HOTEL CHAINS)

- Advanced experiences of all front desk tasks. Familiar with other operational tasks within hotel (housekeeping, front desk, fnb....)

- Arrange roster for front desk staff, coordinate with other department head

- Be familiar with property safety, first aid and emergency procedures

- Conduct shift briefing frequently to ensure hotel requirement are well known among team

- In charge of recruiting, training & motivate front desk team, improve staff behavior and skills up to hotel chain standard.

- Handle guests complaint & issues

- Audit all transaction/ payment by cash/ credit card/ moto

- Understand OTA extranet, hotel PMS

- Maintain a neat and orderly front desk/ reception area and other public area, coordinate with Housekeeping team, kitchen, maintenance...

- Create SOP for front desk department and assure everyone to follow

- Review guest review’s response of all hotels (good English command), spot out issue, report to GM of action needed.

- Strong in leadership, supervision and management skills

- Active in training staff, cultivate team to focus on delivering detailed and professional service

- Departmental paper work

- Report directly to GM

- Good comment/review from guest: 100k/ time/person

- Health insurance/ Social insurance/ Unemployed insurance

- Uniform provided (female)

- 13th month bonus, Performance Award

- Opportunity to learn Barista skill & many other skills rather than just reception

- Friendly, fun and dynamic working environment, active manager and colleague

- 4-5days off/ month

- 100% foreign guests

- Cool chic and hip design. Beautiful environment and facilities.

-Language course sponsor

- Front desk / Operation experience at least 3 years. 

- Good appearance and grooming.

- Be pro-active / energetic/ multi tasked / honest/ team work, outgoing, fast learner, detailed - oriented, communicative