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Nguyễn Thị Bích Hà

Nguyễn Thị Bích Hà

Hồ sơ 5 sao vàng 300 Lượt xem hồ sơ

Nữ, 07/07/1991, 32 tuổi

Phan Rí Cửa, Tuy Phong, Bình Thuận

Cập nhật: 20/04/2024

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Lĩnh vực
Resort/ Khu Du lịch

Giới thiệu bản thân

Summary: I have experience work as Guest Assistant cum Support Sales Team and Food and Beverage Attendant – Mui Ne, Phan Thiet, Binh Thuan. Think both strategically and in detail, process oriented person. Willing to work with team spirit and high responsibility. Currently: looking for new opportunities and challenges in hospitality around my hometown.

Trình độ học vấn chuyên môn

Hoa Sen

Nhân Sự - Đại học

2009 → 2013

Nhân Sự

Kĩ năng

FnB experience
CSKH
Sale

Kinh nghiệm làm việc

Trợ lý Trưởng Phòng Nhân sự Hành Chánh tại Công ty Cổ Phần Trí Tri

9/2014 → 9/2022 (8 năm )

HCMC

HR Administration/Trí Tri Group/ Ho Chi Minh City Responsibilities: • Maintain candidates’ records. • Input and Update HR Search & Selection databases. • Posting news and advertisements on job sites and on social media. • Participate in HR projects: help organize a Job fair recruitment events , Talk show, work shop, Search & Selection, Training and Coaching. • Joining social events to networking with potential candidates. • Preparing agenda and notetaking in the weekly Consultancies Management meeting. 2015-2022: Assistant Training & Coaching Manager and Head Hunter / Trí Tri Group/ Ho Chi Minh City Responsibilities: • Make appointments, identify customer’s needs, offer solutions, make survey online and write proposals. • Prepare training materials needed, including PowerPoint presentations, instruction guides. • Identify, arrange, and coordinate necessary materials and facilities for training programs. • Follow up after training and coaching to review and make reports to Coacher. • Meeting with hiring managers to define the requirements for vacant positions. • Perform headhunter’ process and take care of clients and candidates after the successful recruitment.

Guest Services Agent(Korean Customer focus segment) tại K-Town Resort (Novaland Phan Thiet)

1/2024 → Hiện tại

Tiến Thành, Hòn Giồ, Phan Thiết

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. PMS: Ez Cloud

Food & Beverage Attendant(Temporary Fulltime) tại Anantara Mui Ne

11/2023 → 1/2024 (2 tháng)

Mũi Né

Main roles: Greet customers, make reservations, and seat patrons when tables are available Hand out menus and explain menu items and specials Take customer orders and deliver to food servers Deliver prepared food to patrons and clean tables Handle customer complaints Verify customer satisfaction with service and selected food items Process customer payments Make room services: food direct to guest room, clear cutlery and glasses. Understand LQA Process Check!

Guest Services Agent tại Bao Quynh Bungalow

9/2022 → 10/2023 (1 năm )

Phan Thiet, Mui Ne, Binh Thuan

• Greeting guests on arrival.. • Administering check-in and check-outs. • Assigning rooms and issuing keys. • Processing guest payments and managing bills. • Coordinating with concierge, kitchen staff and housekeeping, security. • Take care of guests during their stay: prepare Birthday, Thank you presents. • Processing food and beverage requests. • Resolving problems and dealing with conflict or tension with disappointed guests. • Respond to complaints from customers and give after-sales support when requested. • Assist sale staff in communicating with guests. • Handle Online bookings (OTAs) via email, add note booking requests on reservation. • Support sales answer any information about the reservation by phone, Zalo, Fanpage in a pleasant manner. • Report immediately to Reservation Manager if any booking released, cancelled or modified. • Protect and maintain the confidentiality of all guest information.

Mong muốn về công việc

I would like to work the job relate customer services in hospitality in Binh Thuan, Ninh Thuận, Khánh Hòa.

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