Tour Guide | Hướng dẫn viên

• Prepare tour for guest trip and ensure all belonging carry along as departmental standards

• Ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service during the tour

• Provide assistance where required to guests dring the tour.

• Provide information, history of the destinations guest visited and gentle answer guest question.

• Guide tours according to legal, ethical and safety requirements.

• Arrange with Car driver or Local Restaurant for the trip and meal of guest if any

• Identify the Source and apply information on legal and ethical issues which impact on the tourism industry.

• Update tourism industry knowledge

• Knows all our products (Sports & Recreation) and promotes, up selling to guest if any chance.

• Ensures that all equipment is collected from the trip to store after finished the trip

• Has detailed understanding of safety procedures and follow

• Handle customer complaints effectively or reports them to superior

• Provide assistance with other activities or event

Administrative & General Responsibilities

• Ensures that all departmental reports and forms are completed accurately and punctually

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues

• Maintains a high standard of personal hygiene, dress, uniform, and body language

• Is polite and professional in any situation where the image or reputation of the hotel is represented.

• Attends meetings and training as required by Supervisor/Manager.

• Interacts with guests actively soliciting feedback.

• Attractive salary and package
• Accommodation & 3-meals provided to non local members
• 100% salary during probation
• Attractive SVC with 50% during probation
• SHUI contribution on 100% salary
• 24/7 personal accident insurance provided

• Certificated of domestic tour guide is required

• Good communication english

• Understands the health and safety, fire and emergency procedures, CPR, First aid and other

• Knowledgeable of all department activities