Duty Manager/ Quản lý Sảnh

The Duty Manager directs and leads the Front Office personnel and ensures the smooth operation of the department under the direction of the Assistant Front Office Manager / Front Office Manager where the results achieved are in accordance with the objective, performance, and quality standards established by the Hotel. In the absence of the Assistant Front Office Manager / Front Office Manager, the Duty Manager is in full charge of the Front Office operation. He/she also represents the management in handling all areas of operations within the Hotel, especially during the night shift.

• Professional working environment
• Attractive remuneration and insurance package
• Meals and laundry are provided by the hotel
• Opportunity to join international training and development programs
• Special food and beverage discounts
• Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
• Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance
• Annual health check-ups, summer vacation, and many outing activities.

• Assist the Assistant Front Office Manager/Front Office Manager in organizing, directing, and coordinating the daily activities of the Front Office, to ensure the smooth operation and proper administration of the department.
• Supervise all personnel in the Front Office which included telephone and the Service sections.
• Ensure that all the staff adheres to all policies and procedures established by the Hotel.
• Ensure effective communication within the Front Office and also with all other operating departments.
• Represent the management in handling all guest complaints concerning services from all areas of operations.
• Encourage maximum revenues and occupancies through training and direct control.
• Be thoroughly conversant with the Front Office computer system and act as a system shift supervisor in the absence of the EDP Officers.
• Check and ensure that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the rooms/suites.
• Authorize the cashing or paying of bills by credit cards and also make decisions on guest credit concerning A.R. billings.
• Work closely with Security Officers in handling and undertaking incidents of crime and accidents affecting our guests.
• When on night duty, supervise the preparation of the “Daily Room Statistical Report”.
• Check and submit the “Front Office Reconciliation Report” and the “Front Office Control of Folio of Guest In-House Report” daily after running the end-of-the-day report during the night shift.
• Make daily rounds through all operating departments, to increase visibility to guests and employees, particularly during the night shift.

Customer Service

• Welcome arriving VIPs or CIPs and bid farewell upon their departure.
• Ensure that all Ving Cards and folders for tours/groups are prepared before the arrival of the tours/groups.
• Handle guest complaints promptly and efficiently and record them accordingly in the logbook.

• Bachelor's Degree or Diploma in Hotel Administration, Hospitality Management or equivalent
• At least 3 years of relevant experiences or similar supervisory role in a 5-star Hotel
• Solid knowledge of Opera and POS
• Outstanding communication skills
• Pleasant personality with a dynamic professional attitude
• Ability to deal efficiently with complaints and has a solid customer service approach
• Fluent in English