Shift Manager - Quản lý Ca Khối Vận hành

Hạn nộp: 19/06/2024
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
4

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Vũ trường/ Karaoke

Ngành nghề
Vui chơi & giải trí

Vị trí
N/A

Cập nhật
22/04/2024 17:39

Mô tả công việc

Position Summary: The Shift Manager is responsible for overseeing the club's operations during specific shifts, ensuring all activities run smoothly and efficiently while maintaining the highest standards of guest service. This role involves managing staff, addressing guest needs, and resolving any operational issues that arise. The ideal candidate will have experience in operational management within the hospitality or gaming industry, excellent leadership abilities, and a strong commitment to providing exceptional guest experiences.

Key Responsibilities:

Supervise daily operations during assigned shifts, ensuring compliance with operational procedures and high standards of guest service.
Lead, motivate, and manage staff, assigning duties and providing feedback to ensure a high level of service and operational efficiency.
Address guest inquiries and complaints promptly and effectively, ensuring guest satisfaction.
Coordinate with different departments to ensure smooth operations and high-quality guest experiences.
Monitor and manage gaming floor activities, ensuring adherence to gaming regulations and club policies.
Manage staff scheduling for the shift, ensuring adequate coverage and operational efficiency.
Implement and monitor safety and security protocols to ensure a safe environment for guests and staff.
Prepare and submit shift reports, highlighting any issues, guest feedback, and operational performance to the Head of Operations.

Quyền lợi được hưởng

The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
A competitive salary and comprehensive benefits.
Professional development in a fast-paced and innovative environment.

Yêu cầu công việc

Requirement:

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Minimum of 3 years of experience in operational management, preferably in the gaming or hospitality industry.
Proven leadership skills with the ability to manage and motivate a team.
Strong problem-solving abilities and excellent decision-making skills.
Exceptional customer service skills, with a focus on guest satisfaction.
Excellent communication and interpersonal skills, with proficiency in English and additional languages preferred to cater to an international clientele.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Flexibility to work in shifts, including nights, weekends, and holidays.

Yêu cầu hồ sơ

CV in English

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5.0

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5 ĐÁNH GIÁ

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Cosmo Rex Saigon

Theo dõi

Chat

Quy mô: 100 - 499
Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming. Our carefully curated selection of state-of-the-art slot machines, featuring both classic favorites and the latest innovations, ensures an unforgettable experience for every guest. Beyond the games, our clubs are designed with comfort and luxury in mind. From the sophisticated decor to the plush seating areas, every detail has been thoughtfully arranged to create a welcoming environment where you can relax, play, and socialize. Exceptional customer service is at the heart of everything we do. Our dedicated team is committed to ensuring that every visit is memorable, providing personalized attention and going above and beyond to meet your needs. Whether you're a seasoned player or exploring the world of gaming for the first time, we're here to guide you and enhance your experience. Cosmo is not just a gaming club; it's a community where camaraderie flourishes, and every visit is a chance to make new memories. Join us to discover your lucky streak, enjoy exclusive member benefits, and be part of special events that bring our gaming community together. Stay connected with us here on LinkedIn to get the latest updates on our offerings, events, and more. Dive into the game of luxury at Cosmo – where fortune meets fun in an extraordinary setting.