[SILVERLAND MÂY HOTEL] - Spa Receptionist/Nhân viên lễ tân Spa
- Hạn nộp: 30/05/2024
- Mức lương: 6.000.000đ - 8.000.000đ
Thông tin cơ bản
1
Quận 1 - TP HCM
Làm theo ca
Khách sạn/ Khu căn hộ
Khác
Nhân viên
02/05/2024 13:27
Mô tả công việc
- Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
- Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
- Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
- Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
- Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
- Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
- Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
- Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.
- Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.
Quyền lợi được hưởng
- Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
- Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
- Chance to make a real difference in people's lives: Help guests achieve their wellness goals and enhance their overall well-being through spa services.
- Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.
Yêu cầu công việc
- High school diploma or equivalent: Possess a high school diploma or equivalent education.
- Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
- Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.
- Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
- Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
- Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
- Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.
Yêu cầu hồ sơ
Please submit your resume and cover letter to: hr.may(a còng)silverlandhotels.com
Contact/Zalo: 0358757853 (Ms. Thanh)
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- Quy mô: 500 - 999
- 14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
- https://www.silverlandhotels.com
Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!
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