Front Office Supervisor tại Windsor Plaza Hotel

10/2017 → 9/2018 (11 tháng)

Hồ Chí Minh, Việt Nam

Duty Manager tại Windsor Plaza Hotel

10/2018 → 2/2020 (1 năm 4 tháng)

Hồ Chí Minh, Việt Nam

 Train new hires.  Overseeing operations, including maintenance, cleanliness and efficiency.  Handling customer and employee issues.  Greets the VIP guests of the hotel. As directed by the Front Office Manager.  Handles guest complaints and other related problems and reports on the Duty Manager log.  Assists guest service agent, guest service center, guest relation officer when they are busy.  Assigns and approves duty roster for all Front Desk Staffs.  Maintains working relationships and communicates with other departments.  Monitor all V.I.P 's special guests and requests.  Room assignment preview and prepare for special requests of group.  Oversee and supervise Front Office Team to make sure we provide a high standard of service for customers.  Check guest’s satisfaction (feedback form, online preview: Tripadvisor, etc)