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- Oversee business development efforts for Company's assigned areas/clusters with a goal to on-board high-quality budget hotels on to Company network.
- Identify new hotels that meet Company standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch Company’s partnership proposal.
- Negotiate Company’s commercial agreement with interested hotels and sign-up rooms. - Strengthen relationship with existing hotel owners & other relevant stakeholders.
- Optimize existing hosts to improve business performance.
- Launch programs to enhance productivity and maintain competitiveness.
- Collaborate with other teams in Company such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis.
- Manage and motivate sale team member.
- Grow Company's business portfolio via phone, email or in - person meeting with both new and existing hosts.
- Support hotel partners, give them suitable consulting service to optimize process, solve different problems, and track results.
- Weekly, monthly KPI's report to highlight potential opportunities and successes.

- Answer phone calls and redirect them when necessary
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments - - -
- Prepare and disseminate correspondence, memos and forms
- File and update contact information of employees, customers, suppliers and external partners
- Support and facilitate the completion of regular reports Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders Make travel arrangements
- Document expenses and hand in reports Undertake occasional receptionist duties

- Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations.
- Assisting customers who encounter problems in obtaining booking or operating self service equipment.
- Walking around with clients and ensuring that they secure whatever services they are in need of.
- Ensuring that clients have access to various services without a hitch.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Helping clients to fill in reservation forms.

- Responsible for the entire Reservations department procedures and processes
- Assign daily tasks to Reservations staff
- Responsible for the work schedule of the Reservations
- Review booked reservations and arrival reports daily
- Ensure that proper telephone & communication manners are
maintained by the Reservations staff at all times
- Handles all guests’ complaints
- Ensure adequate handling of repetitive guests and VIP guests
- Coordinate group/event requests in cooperation with the event Manager
- Responsible for the smooth communication between the Reservations department and all other departments in regards to bookings and occupancy.
- Responsible for the production and distribution of all booking reports to relevant departments
- Review no-show and cancelled reservations and report accordingly to Managing Directors regarding performance and actual sales statistics

- Leading the team.
- Responsible in operations of the department and improvement.
- Maintaining course to achieve set business goals for both the department and individual team members.
- Handling incoming reservations requests, follow-ups, reporting and rostering so all administrative requirements are completed.
- Encourage salesmanship by team members in cross-selling & up-selling and to capture opportunities through all distribution channels.
- Uphold hotel high standards of quality and perform audits on team outputs.
- Lead a motivational and cohesive team in a multicultural setting both within the department and with other colleagues.

- Create new rate plans depending on new promotions.
- Setting room rates according to Sales Team's rate offer.
- Maintaining the in-house reservations systems.
- Forecasting revenue streams.
- Supervision of all activities pertaining to reservations department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
- Oversee accuracy of room blocks, reservations, and group market codes.
- Communicate company values and/or culture to new employees.
- Review and implement new Reservations procedures.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Accounting policies...

yenduy2001@yahoo.com - 090 278 6565

yenduy2001@yahoo.com - 090 278 6565