BUSINESS DEVELOPMENT MANAGER tại GRABHOTEL APP - OTA

4/2020 → Hiện tại

Ho Chi Minh City

- Oversee business development efforts for Company's assigned areas/clusters with a goal to on-board high-quality budget hotels on to Company network. - Identify new hotels that meet Company standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch Company’s partnership proposal. - Negotiate Company’s commercial agreement with interested hotels and sign-up rooms. - Strengthen relationship with existing hotel owners & other relevant stakeholders. - Optimize existing hosts to improve business performance. - Launch programs to enhance productivity and maintain competitiveness. - Collaborate with other teams in Company such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis. - Manage and motivate sale team member. - Grow Company's business portfolio via phone, email or in - person meeting with both new and existing hosts. - Support hotel partners, give them suitable consulting service to optimize process, solve different problems, and track results. - Weekly, monthly KPI's report to highlight potential opportunities and successes.

Front office Clerk tại Equatorial Hotel

11/2002 → 2/2004 (1 năm 3 tháng)

HCMC

- Answer phone calls and redirect them when necessary - Manage the daily/weekly/monthly agenda and arrange new meetings and appointments - - - - Prepare and disseminate correspondence, memos and forms - File and update contact information of employees, customers, suppliers and external partners - Support and facilitate the completion of regular reports Develop and maintain a filing system - Check frequently the levels of office supplies and place appropriate orders Make travel arrangements - Document expenses and hand in reports Undertake occasional receptionist duties

Reservation Agent tại Equatorial Hotel

2/2004 → 3/2006 (2 năm )

HCMC

- Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations. - Assisting customers who encounter problems in obtaining booking or operating self service equipment. - Walking around with clients and ensuring that they secure whatever services they are in need of. - Ensuring that clients have access to various services without a hitch. - Getting information about areas of interest in order to target more clients in particular seasons. - Helping clients to fill in reservation forms.

Reservation Supervisor tại Equatorial Hotel

4/2006 → 5/2008 (2 năm )

HCMC

- Responsible for the entire Reservations department procedures and processes - Assign daily tasks to Reservations staff - Responsible for the work schedule of the Reservations - Review booked reservations and arrival reports daily - Ensure that proper telephone & communication manners are maintained by the Reservations staff at all times - Handles all guests’ complaints - Ensure adequate handling of repetitive guests and VIP guests - Coordinate group/event requests in cooperation with the event Manager - Responsible for the smooth communication between the Reservations department and all other departments in regards to bookings and occupancy. - Responsible for the production and distribution of all booking reports to relevant departments - Review no-show and cancelled reservations and report accordingly to Managing Directors regarding performance and actual sales statistics

Assistant Reservation Manager tại Moevenpick Hotel Saigon

5/2008 → 11/2010 (2 năm 6 tháng)

HCMC

- Leading the team. - Responsible in operations of the department and improvement. - Maintaining course to achieve set business goals for both the department and individual team members. - Handling incoming reservations requests, follow-ups, reporting and rostering so all administrative requirements are completed. - Encourage salesmanship by team members in cross-selling & up-selling and to capture opportunities through all distribution channels. - Uphold hotel high standards of quality and perform audits on team outputs. - Lead a motivational and cohesive team in a multicultural setting both within the department and with other colleagues.

Reservation Sales Manager tại Renaissance Riverside Saigon Hotel

11/2011 → 4/2020 (8 năm 5 tháng)

HCMC

- Create new rate plans depending on new promotions. - Setting room rates according to Sales Team's rate offer. - Maintaining the in-house reservations systems. - Forecasting revenue streams. - Supervision of all activities pertaining to reservations department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit. - Oversee accuracy of room blocks, reservations, and group market codes. - Communicate company values and/or culture to new employees. - Review and implement new Reservations procedures. - Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. - Accommodate and document special requests. - Answer questions about property facilities/services and room accommodations. - Follow sales techniques to maximize revenue. Input and access data in reservation system. - Respond to any challenges found for accommodating rooming requests. - Set-up proper billing accounts according to Accounting policies...

Manager of the the year at Renaissance Riverside Saigon Hotel

12/2019

Manager of the the year at Renaissance Riverside Saigon Hotel

Manager of the Quarter at Renaissance Riverside Saigon Hotel

7/2014

Manager of the Quarter at Renaissance Riverside Saigon Hotel

Associate of the Quarter at Equatorial Hotel

6/2006

Associate of the Quarter at Equatorial Hotel

Hoàng Yến - Front office Manager

Moevenpick Saigon Hotel

yenduy2001@yahoo.com - 090 278 6565

Hoàng Yến - Front office Manager

Moevenpick Saigon Hotel

yenduy2001@yahoo.com - 090 278 6565