Lưu Thanh Mạnh

With my experience and prof essionalskills in the hotel industry, Iwould liketo apply for the position of yourcompany in order to seekopportunities to improve and developmyself as well as become a memberbring more value to your company.

TEAM LEADER & CO-FOUNDER OF "GREAT ORIENTATION"
PROJECT
One of six events which is organized every year of Hoa Sen
University
- Share experiences how to orient, find and apply a good job with
alumni (including who working abroad) to all students who will
graduate in Hoa Sen universities by Skype.

Main responsibilities:
- To be fully aware of the Hotel’s products and activities.
- To be fully aware of hotel’s policies and procedures as well as thestaff handbook and disciplinary action proceedings.
- Conforms to and enforces hotel policies and procedures as well asrules and regulations laid down by the management in order toachieve the highest levels of uniformity and guest service.
- Resolve guest complaints or requests and liaise with the departmentconcerned to ensure immediately follow up.
- Check online comments (Trip Advisor, Booking.com, etc.) andinvestigate issues, then report to the manager and reply back to theguest accordingly.
- Attend management morning briefi ng if needed/requested.
- Provide friendly smooth courteous service to guest and respondpromptly to all requests and inquiries at all time.
- Ensure VIP rooms are ready, checked and all in order prior arrival.

Main responsibilities:
- Supervise all maintenance and repair work, ensuring that work iscompleted on time and to a high standard.
- Ensure that all residents feel secure and comfortable in theiraccommodations.
- Respond to resident complaints and concerns in a timely andprofessional manner.
- Develop and implement policies and procedures to ensure thesmooth operation of the community.
- Ensure that all employees comply with company policies andprocedures.
- Register and process check in for all arrivals.
- Perform Check in & Check Out at the reception.
- Handle issuance of guest room key cards and ensure eff ectivecontrol for guest security.
- To meets and greet the guests especially regulars and VIPs on thearrivals and departures.

Main responsibilities:
- Prepare for daily arrivals in terms of room allocation, amenities andspecial requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments.
- Ensure VIP rooms are ready, checked and all in order prior arrival.
- Attend management morning briefi ng if needed/requested
- Take responsibility of your shift & handle situations, ensure that thereception team on shift is looked after and helped if needed.
- Be part & lead in success of Accor enrolment and assist to achievethe hotel target.
- Handle guest complaints and take action immediately to ensuresatisfaction is delivered.
- Handle walk-in counter reservations at all times and process call-inreservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respondpromptly to all requests and inquiries at all time.
- Encourage rooms & breakfast upselling daily to the team and shareresult and feedback.
- Check Hotel situation, occupancy, functions, groups, MIPs - File dailyreception report and documents systematically.
- Coordination and information with the Front Offi ce, Housekeeping,F&B and especially with the General Manager regarding MIPs and VIPs.