Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lưu Thanh Mạnh
271 Lượt xem hồ sơ
Nam, 19/08/1993, 32 tuổi
441/87/19 Điện Biên Phủ, Phường 25, Quận Bình thạnh
Cập nhật: 09/11/2025
Thông tin liên hệ
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| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Trưởng ca
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Hoa Sen
Quản trị khách sạn - Cao đẳng
2011 → 2014
TEAM LEADER & CO-FOUNDER OF "GREAT ORIENTATION" PROJECT One of six events which is organized every year of Hoa Sen University - Share experiences how to orient, find and apply a good job with alumni (including who working abroad) to all students who will graduate in Hoa Sen universities by Skype.
Kĩ năng
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| Siêng năng và chịu khó |
Kinh nghiệm làm việc
DUTY MANAGER tại JW Marriott Hotel & Suites Saigon
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Main responsibilities: - Supervise all maintenance and repair work, ensuring that work iscompleted on time and to a high standard. - Ensure that all residents feel secure and comfortable in theiraccommodations. - Respond to resident complaints and concerns in a timely andprofessional manner. - Develop and implement policies and procedures to ensure thesmooth operation of the community. - Ensure that all employees comply with company policies andprocedures. - Register and process check in for all arrivals. - Perform Check in & Check Out at the reception. - Handle issuance of guest room key cards and ensure eff ectivecontrol for guest security. - To meets and greet the guests especially regulars and VIPs on thearrivals and departures.
DUTY MANAGER tại KHÁCH SẠN PULLMAN SAIGON
2/2023 → 2/2024 (1 năm )
Tp HCM
Main responsibilities: - Prepare for daily arrivals in terms of room allocation, amenities andspecial requests of guests. - Announce VIP rooms to Housekeeping and F&B departments. - Ensure VIP rooms are ready, checked and all in order prior arrival. - Attend management morning briefi ng if needed/requested - Take responsibility of your shift & handle situations, ensure that thereception team on shift is looked after and helped if needed. - Be part & lead in success of Accor enrolment and assist to achievethe hotel target. - Handle guest complaints and take action immediately to ensuresatisfaction is delivered. - Handle walk-in counter reservations at all times and process call-inreservation when room reservations section is closed. - Provide friendly smooth courteous service to guest and respondpromptly to all requests and inquiries at all time. - Encourage rooms & breakfast upselling daily to the team and shareresult and feedback. - Check Hotel situation, occupancy, functions, groups, MIPs - File dailyreception report and documents systematically. - Coordination and information with the Front Offi ce, Housekeeping,F&B and especially with the General Manager regarding MIPs and VIPs.
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