Nguyễn Anh Tuấn
Manager
SUMMARY OF QUALIFICATIONS
§ Professional manager in serving of luxury segments, customer
service, restaurants and catering with demonstrated proven
leadership, communication and management skills.
§ Knowledge and experience of best practice management for
service, restaurants and catering operations in Vietnam, both
international and local.
§ Extensive computer experience, with a working knowledge of
Word, Excel, and PowerPoint.§ Excellent creative problem solver, with a keen attention to detail
and quality.
§ Independent worker with a high degree of initiative and motivation
to serve customers and management needs.
§ Ability to liaise with customers and achieve maximum client
satisfaction at every level with confidence.
Key attributes
§ Goal and result orientated on targets and deadlines.
§ Ability to liaise with customers and business owners with the aim
of developing long lasting personal networks and repeat business.
§ Culturally sensitive and respectful of people’s needs.
§ Ability to perform under extreme pressure and deliver results.
§ Accountability for decision-making and follow through to
completion of functions/projects.
§ Ability to deal with multinational customers at every level of with
confidence.
Thông tin cá nhân
Họ và tên
Nguyễn Anh Tuấn
Giới tính
Nam
Ngày sinh
14/12/1997
Địa chỉ
62/75/3 Lâm Văn Bền, phường Tân Kiểng, quận 7
Cập nhật
25/01/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Pha chế rượu và cà phê ý 80%
-
upselling 100%
-
Tin học văn phòng 80%
-
Sáng tạo 80%
-
Hard working 100%
-
Customers Service 100%
-
⦁ Team Work. 80%
-
Logical thinking and creative 80%
-
Communication skill 100%
-
Management 80%
-
Event Sales Coordinator 80%
-
Food and Beverage Knowledge 80%
-
B2B and B2C 80%
-
Tin học văn phòng 100%
Học vấn - Chuyên môn
Red Apron
Wines And Spirits - Khác - 2019 - 2019
Achieved Level 1 with Excellent considered
Park Hyatt Saigon
Hospitality - Khác - 2018 - 2020
Self - learning from Hyatt Corporation Website Associate’s degree - Park Hyatt Saigon
-Customer Focus (Harvard ManageMentor)
-Hyatt Selling Skills
-Leading and Motivating (Harvard ManageMentor)
-New Manager Development
-Be Your Best: A Manager’s Guide to Seeking and Giving Feedback
-Exceptional Email Writing
-Time Management
Viet My College
Hospitality - Cao đẳng - 2016 - 2018
Kinh nghiệm làm việc
Event Planning Executive tại Park Hyatt Saigon
Ho Chi Minh - 8/2022 - 3/2023
* Implementation of Standards
- To follow all Hyatt Events Standards for answering phone enquiries, handling email
enquiries, conducting Hotel Tours, Planning Events, creating Event Confirmations, Event
execution and Event follow-up.
- To fully and correctly use Event Management System (EMS) and Envision.
- To maintain complete records of all sales agreements, contracts and quotes for the
hotel as per Hyatt's Policies & Procedures.
* Customer Service
- Together with my Event Planning Team, to be primarily responsible for planning and
executing events after the MICE and Event Sales Team have received a signed contract
and deposit from the client.
- When required, to handle last minutes leads from enquiry to conversion to execution.
- To look after personal 'repeat business' contacts from enquiry to conversion to
execution.
- To follow the Hyatt Standards in relation to Events.
- To deliver the brand promise and provide exceptional client service at all times.
- To provide courteous and professional service to our internal customers in other
departments.
* Profitability
- To meet the designated group revenue targets.
- To assist with the preparation and regular update of the departmental budget
- To continously seek way to maximise revenues and profits by cross selling and up selling other hotel facilities and services.
Captain Outlet tại NHÀ HÀNG EON 51
Hồ Chí Minh - 4/2016 - 3/2018
- Organize the weekly Roster for Hostess Team .
- Receive Booking and Feedback from Customers .
- Controlling and Running Operation in a Shift .
- Provide information to Customers about Bitexco Tower eventhough Eon51 Restaunrant and Lounge .
- Escort and Seatling Customers into Restaurant .
- Solve the Complain from Customers .
- Event Planning with Outlet Manager for Special Event ect : wedding
, birthday Party , workshop or showroom Event
Waiter tại Park Hyatt Saigon
Hồ Chí Minh - 3/2018 - 2/2020
-Assists Outlet Manager to prepare and provide regular
updates of the Events Departmental Budget ensuring targets are
accomplished and expenditure control.
-Providing an exceptional guest service experience.
-Taking orders and delivering food.
-Setting up and packing down the restaurant.
-Knowledge of all food and beverage items on the menus.
-Being responsible for the management of junior staff and their learning and development.
Event Concierge tại Park Hyatt Saigon
Hồ Chí Minh - 2/2020 - 8/2020
- Provides meeting & Event Planners with seamless, onsite-suport.
- Acts as a liaison between the Event Managers and Meeting
Planners during event phase of the meeting or special event.
- A highly visible representative of the hotel who is aimed towards
addressing guest needs, anticipation and resolution of potential
problems.
- Work closely with every department in the hotel to ensure each
event is successful.
- Act as an extension of different departments often assisting in
Event Service, Event Set Up , Outlets , Engineering and Frong
Office.Maintain constant communication with the Chef de Cuisine
Events to ensure a flawless operation in all of functions.
- Collaborates closely with Event Sales Team and Event
Planning Team to create numerous of suggestions and ideas to
serve a variety of guests’ demands
- Customers Service include Consulat es (American, French,
German, Australian and Canadian, Singaporean), Mult inat ional
Companies (Nike, Adidas, Coca-Cola, Standard Chartered Bank,
Citi Group, Masan, Apple, Colgate, British American Tobacco,
CapitaLand), Educat ional I nst it ut ions (BIS, RMIT, ILA, AIS,
ISHMC and AIS) and Luxury Brands (Zara, H&M, Hugo Boss,
Versace, Christian Louboutin, Chanel, Christian Dior, Hermes,
Gucci, Ralph Lauren, Shiseido, NARS, Lexus, Mercedes, Vertu).
- Managed and supervised table settings and themes to cover
almost any contingency
Thông tin tham khảo
Vo Nguyen Hoang Ngan
Outlet Manager - NHÀ HÀNG EON 51
ngan.vo@gmail.com - 0909830936
Tran Vu Khanh
Director of Sales - Park Hyatt Saigon
vukhanh.tran@hyatt.com
Truong Hong Tri Viet
Outlet Manager - Park Hyatt Saigon
viet.truong@hyatt.com - 0902261464