Event Planning Executive tại Park Hyatt Saigon

8/2022 → 3/2023 (6 tháng)

Ho Chi Minh

* Implementation of Standards - To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, conducting Hotel Tours, Planning Events, creating Event Confirmations, Event execution and Event follow-up. - To fully and correctly use Event Management System (EMS) and Envision. - To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt's Policies & Procedures. * Customer Service - Together with my Event Planning Team, to be primarily responsible for planning and executing events after the MICE and Event Sales Team have received a signed contract and deposit from the client. - When required, to handle last minutes leads from enquiry to conversion to execution. - To look after personal 'repeat business' contacts from enquiry to conversion to execution. - To follow the Hyatt Standards in relation to Events. - To deliver the brand promise and provide exceptional client service at all times. - To provide courteous and professional service to our internal customers in other departments. * Profitability - To meet the designated group revenue targets. - To assist with the preparation and regular update of the departmental budget - To continously seek way to maximise revenues and profits by cross selling and up selling other hotel facilities and services.

Captain Outlet tại NHÀ HÀNG EON 51

4/2016 → 3/2018 (1 năm 10 tháng)

Hồ Chí Minh

- Organize the weekly Roster for Hostess Team . - Receive Booking and Feedback from Customers . - Controlling and Running Operation in a Shift . - Provide information to Customers about Bitexco Tower eventhough Eon51 Restaunrant and Lounge . - Escort and Seatling Customers into Restaurant . - Solve the Complain from Customers . - Event Planning with Outlet Manager for Special Event ect : wedding , birthday Party , workshop or showroom Event

Waiter tại Park Hyatt Saigon

3/2018 → 2/2020 (1 năm 11 tháng)

Hồ Chí Minh

-Assists Outlet Manager to prepare and provide regular updates of the Events Departmental Budget ensuring targets are accomplished and expenditure control. -Providing an exceptional guest service experience. -Taking orders and delivering food. -Setting up and packing down the restaurant. -Knowledge of all food and beverage items on the menus. -Being responsible for the management of junior staff and their learning and development.

Event Concierge tại Park Hyatt Saigon

2/2020 → 8/2020 (6 tháng)

Hồ Chí Minh

- Provides meeting & Event Planners with seamless, onsite-suport. - Acts as a liaison between the Event Managers and Meeting Planners during event phase of the meeting or special event. - A highly visible representative of the hotel who is aimed towards addressing guest needs, anticipation and resolution of potential problems. - Work closely with every department in the hotel to ensure each event is successful. - Act as an extension of different departments often assisting in Event Service, Event Set Up , Outlets , Engineering and Frong Office.Maintain constant communication with the Chef de Cuisine Events to ensure a flawless operation in all of functions. - Collaborates closely with Event Sales Team and Event Planning Team to create numerous of suggestions and ideas to serve a variety of guests’ demands - Customers Service include Consulat es (American, French, German, Australian and Canadian, Singaporean), Mult inat ional Companies (Nike, Adidas, Coca-Cola, Standard Chartered Bank, Citi Group, Masan, Apple, Colgate, British American Tobacco, CapitaLand), Educat ional I nst it ut ions (BIS, RMIT, ILA, AIS, ISHMC and AIS) and Luxury Brands (Zara, H&M, Hugo Boss, Versace, Christian Louboutin, Chanel, Christian Dior, Hermes, Gucci, Ralph Lauren, Shiseido, NARS, Lexus, Mercedes, Vertu). - Managed and supervised table settings and themes to cover almost any contingency

Vo Nguyen Hoang Ngan - Outlet Manager

NHÀ HÀNG EON 51

ngan.vo@gmail.com - 0909830936

Tran Vu Khanh - Director of Sales

Park Hyatt Saigon

vukhanh.tran@hyatt.com

Truong Hong Tri Viet - Outlet Manager

Park Hyatt Saigon

viet.truong@hyatt.com - 0902261464