NGUYỄN CAO ANH

To become a professional General Manager in future, work in an active environment with precious opportunities for career advancement.

 Overseeing local and regional sales, promotions and campaigns
 Planning and directing the hiring and training of new Sales Representatives
 Directing and coordinating all sales activities
 Preparing sales budgets
 Tracking and analyzing sales statistics based on key quantitative metrics
 Handling and resolving customer complaints regarding a product or service
 Setting discount rates and determining price schedules
 Advising distributors and dealers on policies and Standard Operating Procedures
 Serving as the face of the organization to internal and external partners
 Making data-informed decisions to drive performance and resource allocation
 Developing and maintaining relationships with key clients
 Setting sales quotas and goals
 Overseeing and directing performance of the sales team
 Identifying emerging markets to find new sales opportunities
 Defining and executing territory sales plans

-Working as waiter and housekeeper at Rio Spa & Sauna
•Welcoming guests. Demonstrating menu knowledge. Answering questions. Up selling specialty items. Describing dishes. Taking orders (beverage and food) Handling complaints. Ensuring guest satisfaction
•Great guests and make them feel comfortable.
•Learn menu items and be able to describe them appropriately to guests.
•Take beverage and food orders.
•Deliver beverages and food in a timely manner.
•Check-in with guests to ensure that everything is going well.
•Clear dirty dishes from table.
•Refill beverages throughout the meal.
•Deliver guest’s bill and thank them for dining at the restaurant.
•Clean rooms, lounges, lobbies, bathrooms and hallways
• Vacuum and wash carpets and rugs
• Empty wastepaper baskets and ashtrays
• Transport trash to waste disposal equipment
• Dust and polish wooden surfaces and furniture
• Replace light bulbs and repair fixtures
• Replenish bathroom and mini bar supplies

• Greeting guests
• Carry out procedures for check-in and check-out guests.
• Solve problem and dealing with guests.
• Taking and inputting reservations.
• Negotiating rates in hotels.
• Upselling or offering a more expensive room to the customer.
• Open and close the availability as and when required of hotel.
• Do daily report, monthly report for GM
• Provide information about hotel and other services. Handle complaints and requests.
• Coordinate with other departments. Arrange working shift for front office staff

• Maintains a friendly, neat and pleasant image to guest.
• Provide courteous service to guests and respond promptly and tactfully to guest complaints requests and enquires
• Sell, register and double check assigning rooms to incoming guests, ensure that the registration cards are properly filled out. Check departing guest based on the established procedure
• Inform other departments and outlets of arrivals, room changes, check out and special arrangements, update all information in the computer.
• Record in log book any unusual happenings and all important matters for follow up. Double check about the things on following up.
• Organizing and managing all receptionists, make sure that they follow up hotel regulation and perform well.
• Lead and create a good team spirit in the front office department.

Manage Front Office Department
Manage Reservation Department
Manage Sale Online Department

Responsible for front office operation during the absence of Front Office Manager.
Discuss all matters that needed follow up with the next shift Manager.
Motivating and monitor all front office employees
Dealing with customer complaints and issues...

Manage Front Office and Housekeeping Department.
Manage Reservation Department.
Manager Activities Department such as Pool & Gym and Shopping Center.

Manage Front Office and Housekeeping Department.
Manage Reservation Department.
Manage Sale Online Department.
Manager Activities Department such as Pool & Gym and Shopping Center.

• Responsible for managing the Hotel Management Team (HOD)
• Oversees the operations functions of the hotel
• Hold regular briefings and meetings with all head of department.
• Design strategies to ensure total guest satisfaction.
• Develop an annual business plan.
• Ensure highest standards of professional services to customers.
• Create brand image for the hotel.
• Develop strategies for organizing, staffing, planning and executing functionalities.
• Provide training for all hotel staff in delivering care that meets the best standards.
• Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
• Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.

• Responsible for managing the Hotel Management Team (HOD)
• Oversees the operations functions of the hotel
• Hold regular briefings and meetings with all head of department.
• Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and service standard.
• Handles with complaints and oversees the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operation Budget, Marketing & Sales Plan.
• Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Provide training for hotel staff in delivering care that meets the best standards and practices.

-Responsible for driving sales and revenue growth for the hotel.
-Responsible for developing and implementing sales strategies, identifying and pursuing new business opportunities, and maintaining strong relationships with existing clients.
-Work closely with departments throughout the hotel, including marketing, operations, and finance, to ensure that all sales initiatives are aligned with overall business objectives.
-Responsible for analyzing market trends and competitor activity to identify areas for growth and improvement.
-Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
-Attending all department and hotel meetings as necessary.
-Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
-Acquiring and developing new business accounts and preparing sales proposals for clients.

dzungnq1@tco.com.vn - 0913803189

owner@seashorehotel.com.vn - 0913939609

owner@chihousedanang.com - 0945651978