Chu Hoàng Minh Tâm
Reservation / Revenue Department
As a person who is really devoted to the international hospitality industry with 3 years of experience, I am seeking a challenging working environment to broaden my knowledge and experience in this industry. Working closely with colleagues and practicing professional etiquette enhances the customer's experience.
Thông tin cá nhân
Họ và tên
Chu Hoàng Minh Tâm
Giới tính
Nữ
Ngày sinh
21/04/1999
Địa chỉ
Nha Trang, Khánh Hoà
Cập nhật
15/03/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Tin học văn phòng 100%
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Giao tiếp 100%
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Teamwork 100%
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AutoCAD 80%
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Adobe 60%
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SketchUp 80%
Học vấn - Chuyên môn
IHTTI School of Hotel Management
Higher Diploma in International Hospitality and Design Management - Cao đẳng - 2017 - 2020
University of Derby
Barchelor of Art (Hons) in International Hospitality and Design Management - Đại học - 2021 - 2022
Kinh nghiệm làm việc
Rooms Operations Supervisor Training tại AKA Brickell Hotel
Miami, USA - 11/2021 - 6/2022
Concierge Trainee tại Intercontinental Grand Stanford Hong Kong
Hong Kong - 6/2018 - 12/2018
Front Office Trainee - Front Desk tại The Peninsula Hong Kong
Hong Kong - 2/2019 - 8/2019
Proceeded check-in, rooming, in-room checkin and check-out. Well-trained Forbes and LQA standard Prepared VIPs special amenities, guest folder. Responsible for the daily administration work, answering the guest requests and incoming phone calls. Tried to maximize hotel revenue by upselling. Supported another department (e.g: Guest Relation, Marketing, etc.) Suggesting the local attractions and restaurants to the guest. Well-communication between the guests, colleagues and managers Following up with the guest from check-in until see off
Room Division Administration Trainee tại Four Seasons Hong Kong
Hong Kong - 2/2020 - 6/2020
Addressed between 500 to 600 rooms both hotel and apartment and departmental concerns per day via telephone Effectively using OPERA systems to assure guest billing Strictly followed WHO’s hygiene standard during the outbreak of COVID-19