Rooms Operations Supervisor Training tại AKA Brickell Hotel

11/2021 → 6/2022 (7 tháng)

Miami, USA

Concierge Trainee tại Intercontinental Grand Stanford Hong Kong

6/2018 → 12/2018 (5 tháng)

Hong Kong

Front Office Trainee - Front Desk tại The Peninsula Hong Kong

2/2019 → 8/2019 (6 tháng)

Hong Kong

Proceeded check-in, rooming, in-room checkin and check-out. Well-trained Forbes and LQA standard Prepared VIPs special amenities, guest folder. Responsible for the daily administration work, answering the guest requests and incoming phone calls. Tried to maximize hotel revenue by upselling. Supported another department (e.g: Guest Relation, Marketing, etc.) Suggesting the local attractions and restaurants to the guest. Well-communication between the guests, colleagues and managers Following up with the guest from check-in until see off

Room Division Administration Trainee tại Four Seasons Hong Kong

2/2020 → 6/2020 (4 tháng)

Hong Kong

Addressed between 500 to 600 rooms both hotel and apartment and departmental concerns per day via telephone Effectively using OPERA systems to assure guest billing Strictly followed WHO’s hygiene standard during the outbreak of COVID-19