Phạm Bảo Anh

• Ensure the departmental budgets are strictly adhered to.
• Make reports and draw up statistics to Director of Sale & Marketing
• Control the Room revenue, the average room rate, and enhance the sales strategy.
• Ensure that the statistics data concerning the daily operations of the Reservation department are correctly recorded
• Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented
• Supervise the handling process of all reservations obtained through travel agency or tour operator and check accordance to contracts
• Reviews at all times the selling status and rates of all package plans.
• Manage all online activity in relation to traffic acquisition, sales, and conversion.
• Develop and implement ecommerce strategy in order to improve website performance.
• Develop strategies for sales and service effectiveness. Identify and recommend new sales initiatives for accelerated growth.

• Sales & customer service management.
• Develop strategies for sales and service effectiveness.
• Sales and customer service representatives in difficult customer
situations.
• Set up booking online system and training for the new property.
• Be responsible for sales online targets to achieve profitability
goals.

• Sales & customer service management.
• Use Comanche software to track and manage sales targets, lead
response, and customer service inquiries.
• Develop strategies for sales and service effectiveness.
• Identify and recommend new sales initiatives for accelerated
growth.
• Make and implement sales online action plans by myself.
• Be responsible for sales online targets to achieve profitability
goals.
• Contact & find out potential customers and manage relationships
with customers to achieve profitability goals.
• Report to the Senior Director of Sales & Corporate Office in Thailand
(Absolute Hotel & Services)

• Manage all online activity in relation to traffic acquisition, sales,
and conversion.
• Develop and implement eCommerce strategy in order to improve
website performance.
• Create and maintain positive client relationships to build a
business.
• Develop strategies for sales and service effectiveness. Identify and
recommend new sales initiatives for accelerated growth.
• Develop and maintain sales records of sales meetings, sales calls,
new sales, closed sales, follow-up activities, etc.
• Be responsible for sales online targets to achieve profitability
goals.

• Set up the Online Travel Agent Channel for new property (Hoi An,
Ninh Thuan)
• Work with General Manager on the Marketing & Hotel website.
Develop strategies for Sales.
• Be responsible for sales online targets to achieve profitability
goals (02 properties).
• Create events in the hotel during the year (parties, launching
events).
• Follow-up events are done by the Resort

• Sales & customer service management.
• Develop e-commerce sales strategies to meet revenue and growth
targets.
• Implement and utilize analytics to track sales trends and identify
opportunities for growth.
• Sales and customer service representatives in difficult customer
situations.
• Be responsible for sales online targets to achieve profitability
goals.