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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Giám sát
20 - 30 triệu
Toàn Quốc
Tiếng Anh (Khá)
5 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Dimension International College, Singapore
Hospitality Management - Cao đẳng
2009 → 2012
Kĩ năng
| kỹ năng lập kế hoạch, kiểm soát kế hoạch | |
| Kỹ năng thuyết phục khách hàng | |
| kỹ năng giám sát | |
| Kỹ năng giao tiếp ứng xử, làm việc nhóm, tư duy xử lí tình huống | |
| upselling | |
| Teamwork |
Kinh nghiệm làm việc
Reservation cum E-Commerce Manager tại Paragon Saigon Hotel
7/2023 → Hiện tại
Hồ Chí Minh
• Ensure the departmental budgets are strictly adhered to. • Make reports and draw up statistics to Director of Sale & Marketing • Control the Room revenue, the average room rate, and enhance the sales strategy. • Ensure that the statistics data concerning the daily operations of the Reservation department are correctly recorded • Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented • Supervise the handling process of all reservations obtained through travel agency or tour operator and check accordance to contracts • Reviews at all times the selling status and rates of all package plans. • Manage all online activity in relation to traffic acquisition, sales, and conversion. • Develop and implement ecommerce strategy in order to improve website performance. • Develop strategies for sales and service effectiveness. Identify and recommend new sales initiatives for accelerated growth.
Online Sales Manager tại Silverland Hotels & Spas Group
3/2013 → 3/2016 (3 năm )
Ho Chi Minh
• Sales & customer service management. • Develop strategies for sales and service effectiveness. • Sales and customer service representatives in difficult customer situations. • Set up booking online system and training for the new property. • Be responsible for sales online targets to achieve profitability goals.
Ecommerce Manager tại Eastin Grand Hotel Saigon
3/2016 → 5/2017 (1 năm 2 tháng)
Ecommerce Manager
• Sales & customer service management. • Use Comanche software to track and manage sales targets, lead response, and customer service inquiries. • Develop strategies for sales and service effectiveness. • Identify and recommend new sales initiatives for accelerated growth. • Make and implement sales online action plans by myself. • Be responsible for sales online targets to achieve profitability goals. • Contact & find out potential customers and manage relationships with customers to achieve profitability goals. • Report to the Senior Director of Sales & Corporate Office in Thailand (Absolute Hotel & Services)
Online Sales Manager tại Sunset Sanato Resort & Villas Phú Quốc
4/2021 → 2/2023 (1 năm 10 tháng)
Phú Quốc
• Manage all online activity in relation to traffic acquisition, sales, and conversion. • Develop and implement eCommerce strategy in order to improve website performance. • Create and maintain positive client relationships to build a business. • Develop strategies for sales and service effectiveness. Identify and recommend new sales initiatives for accelerated growth. • Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. • Be responsible for sales online targets to achieve profitability goals.
Group Sales Manger tại IHM (INDOCHINA HOSPITALITY MANAGEMENT)
6/2017 → 10/2017 (3 tháng)
Hồ Chí Minh
• Set up the Online Travel Agent Channel for new property (Hoi An, Ninh Thuan) • Work with General Manager on the Marketing & Hotel website. Develop strategies for Sales. • Be responsible for sales online targets to achieve profitability goals (02 properties). • Create events in the hotel during the year (parties, launching events). • Follow-up events are done by the Resort
Ecommerce Manager tại WINSUITES SAIGON HOTEL
3/2019 → 2/2021 (1 năm 11 tháng)
HCMC
• Sales & customer service management. • Develop e-commerce sales strategies to meet revenue and growth targets. • Implement and utilize analytics to track sales trends and identify opportunities for growth. • Sales and customer service representatives in difficult customer situations. • Be responsible for sales online targets to achieve profitability goals.
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