Nguyễn Trí Nguyên

• Contributed to re-opening setup for a large-scale cruise ship with a capacity of over 5,200 passengers.
• Delivered frontline guest service to international passengers in a high-volume environment, handling enquiries, special requests, and service-related issues
• Coordinated with Immigration authorities and customs offices to ensure smooth passenger check-in and check-out procedures
• Promoted onboard programs and assisted in training new crew members while completing all mandatory safety and service training

• Delivered food and beverage service to 200 – 500 guests per shift across multiple functional outlets: all-day dining, fine dining, and bar
• Set up dining areas according to Banquet Event Orders
• Promoted ongoing programs and benefits to member guests
• Assisted with completing daily menu engineering, alcohol inventory and damage control

• Delivered professional guest service primarily within restaurant operations during a 400-room luxury hotel internship.
• Assisted guests with enquiries, requests, and basic service needs, ensuring a positive guest experience.
• Supported Front Office and Rooms Division functions during COVID operations, including housekeeping coordination and concierge assistance when required.
• Assisted in handling guest feedback and minor complaints, escalating issues to supervisors as appropriate.

• Managed OTA platforms and coordinated outsourced service partners to optimize room occupancy and ensure consistent service quality throughout the guest journey.
• Contributed to generating over VND 400 million in revenue across 30 rooms and apartments during Lunar New Year 2022 (post-COVID).
• Assisted in the opening and operations of two additional homestay projects (10 rooms and 6 rooms).
• Welcomed and supported guests throughout their stay, monitored feedback, and followed up to improve guest satisfaction.