VIẾT THỊ MINH

• Took customer’s order ( food, drinks);
• Provided up-to-date information to guests to promote sales and revenue;
• Contributed to increase selling of food, drinks;
• Operated POS system;
• Set guest rooms and tables fast and neatly;
• Demonstrated ability to work effectively in a team environment, working with others to complete the job;
• Dealt with customer’s complaints and problems;
• Demonstrated my communication skill with foreigner customers.

• Advertised and sold rooms to potential and walk-in customers to increase occupancy rate and revenue with refined information;
• Arranged customers’ requirements through cooperation with other departments to provide the best service;
• Did check-in and check-out procedures for customers at reception desk;
• Booked airplane tickets, local tour, transportation and restaurant for customers;
• Recorded and reported any issues claimed by guests to management for better service and decision making;
• Answered phone call from outside and transferring it to customer’s room or other departments;
• Collected room payments from clients and setting up accounts for new customer

• Advertised and sold rooms to potential and walk-in customers to increase occupancy rate and revenue with refined information;
• Arranged customers’ requirements through cooperation with other departments to provide the best service;
• Did check-in and check-out procedures for customers at reception desk;
• Booked airplane tickets, local tour, transportation and restaurant for customers;
• Recorded and reported any issues claimed by guests to management for better service and decision making;
• Answered phone call from outside and transferring it to customer’s room or other departments;
• Collected room payments from clients and setting up accounts for new customer

• Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services;
• Make sales visits and/or telesales to customers;
• Search for new clients at the same time maintain relationship with existing accounts;
• Handle smoothly guest complaints if any;
• Negotiate and solicit business/contracts across assigned segment;
• Report on the competitor’s sales strategies.

• Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services;
• Make sales visits and/or telesales to customers;
• Search for new clients at the same time maintain relationship with existing accounts;
• Handle smoothly guest complaints if any;
• Negotiate and solicit business/contracts across assigned segment;
• Report on the competitor’s sales strategies.

• Assist DOS in Managing all activities of Sales Department;
• Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services;
• Make sales visits and/or telesales to customers;
• Search for new clients at the same time maintain relationship with existing accounts;
• Assist DOS in establishing and managing the Sales Strategy of the hotel;
• Responsible for the execution of yearly budget assigned;
• Handle smoothly guest complaints if any;
• Negotiate and solicit business/contracts across assigned segment;
• Report on the competitor’s sales strategies.