Sales Manager tại Khách sạn FTE Ba Đình

11/2022 → Hiện tại

Hà Nội

Nhân viên bàn tại Jaspas Restaurant

1/2012 → 3/2013 (1 năm 1 tháng)

Hà Nội

• Took customer’s order ( food, drinks); • Provided up-to-date information to guests to promote sales and revenue; • Contributed to increase selling of food, drinks; • Operated POS system; • Set guest rooms and tables fast and neatly; • Demonstrated ability to work effectively in a team environment, working with others to complete the job; • Dealt with customer’s complaints and problems; • Demonstrated my communication skill with foreigner customers.

Nhân viên Lễ Tân tại Khách sạn Eden

3/2013 → 5/2014 (1 năm 2 tháng)

Hà Nội

• Advertised and sold rooms to potential and walk-in customers to increase occupancy rate and revenue with refined information; • Arranged customers’ requirements through cooperation with other departments to provide the best service; • Did check-in and check-out procedures for customers at reception desk; • Booked airplane tickets, local tour, transportation and restaurant for customers; • Recorded and reported any issues claimed by guests to management for better service and decision making; • Answered phone call from outside and transferring it to customer’s room or other departments; • Collected room payments from clients and setting up accounts for new customer

Nhân viên Lễ Tân tại Hệ thống Nhà hàng, khách sạn My way

6/2014 → 10/2015 (1 năm 3 tháng)

Hà Nội

• Advertised and sold rooms to potential and walk-in customers to increase occupancy rate and revenue with refined information; • Arranged customers’ requirements through cooperation with other departments to provide the best service; • Did check-in and check-out procedures for customers at reception desk; • Booked airplane tickets, local tour, transportation and restaurant for customers; • Recorded and reported any issues claimed by guests to management for better service and decision making; • Answered phone call from outside and transferring it to customer’s room or other departments; • Collected room payments from clients and setting up accounts for new customer

Sales Executive tại My way Hotel & Residence

10/2015 → 6/2016 (8 tháng)

Hà Nội

• Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services; • Make sales visits and/or telesales to customers; • Search for new clients at the same time maintain relationship with existing accounts; • Handle smoothly guest complaints if any; • Negotiate and solicit business/contracts across assigned segment; • Report on the competitor’s sales strategies.

Sales Executive tại Khách sạn và căn hộ dịch vụ Pan Horizon

6/2016 → 10/2017 (1 năm 3 tháng)

Hà Nội

• Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services; • Make sales visits and/or telesales to customers; • Search for new clients at the same time maintain relationship with existing accounts; • Handle smoothly guest complaints if any; • Negotiate and solicit business/contracts across assigned segment; • Report on the competitor’s sales strategies.

Sales Manager tại Khách sạn Brandi

10/2017 → 11/2022 (5 năm 1 tháng)

Hà Nội

• Assist DOS in Managing all activities of Sales Department; • Make efforts to maximize revenue of room, conference, food-beverages, and other hotel services; • Make sales visits and/or telesales to customers; • Search for new clients at the same time maintain relationship with existing accounts; • Assist DOS in establishing and managing the Sales Strategy of the hotel; • Responsible for the execution of yearly budget assigned; • Handle smoothly guest complaints if any; • Negotiate and solicit business/contracts across assigned segment; • Report on the competitor’s sales strategies.