Lennie Lạc Thư

✓ Assist General Manager of Project during pre-opening & operating period,
provide administrative and operational support to General Manager.
✓ Summarize Month End Report and P&L report, ensure that monthly critique and
month end reports are finished on a timely basis.
✓ Prepare annual budget and forecast for Executive Office and other departments
if needed.
✓ Prepare contracts & agreements between Management Company & Owner such
as: House Use Agreement, Spa & Villas maintenance & Service Agreement…
✓ Support HR in recruiting, training & some fields of C&B, prepare Duty roster &
Meal plan per week…
✓ Take care and handle guest complains/ compliments; walk the property and
rooms making sure everything is up to hotel standards.
during MOD shift.
✓ In charge Marcom’s tasks such as: Reply guest comments on social media, design
collaterals/ printing materials, ensure the standards of Group’s C/I.
✓ Coordinate and monitor all appointments, meetings, and trainings to ensure that
schedules are logged, traced and remind all concerns.
✓ Prepare appropriate files, folder, information, and relevant documents for each
meeting; Set up filing system and update index of files and form regularly ✓ Take minutes, check correctness and presentation before distributing and filing
according to the supervisor’s discretion.
✓ Handling the incoming calls and information, obtaining all relevant information
and passing on to appropriate personnel.
✓ Update information and data relevant to the departments.
✓ Work and coordinate with other departments to ensure that the responsible job
of the department meets target and goals.
✓ Support Other Departments on peak days of operating.