Phan Văn Huy

With nearly 15 years of experience in the Hospitality and Tourism industry, particularly in the Housekeeping Department, I have gained extensive expertise across various hotel models. I am skilled in staff management, action and periodic planning, cost control, budgeting, and manpower planning, always striving for operational efficiency and service excellence.

• Manage a staff of up to 123 people.
• Room block management: 429 Rooms; 132 Villa
• Control the implementation of standards, procedures, regulations
• Direct and manage the daily operations of the department
• Manage and arrange personnel according to the hotel's operational situation
• Conduct regular operational meetings to review, monitor, adjust and upgrade the
performance of the entire Department, and explain new directions, policies and procedures
• Review potential hazards to the department's operational system and make
recommendations on how to resolve, prevent or minimize their impact
• Directly manage daily operational situations and incidents of the department and make
recommendations on how to resolve, prevent or minimize their impact
• Directly manage daily operational situations and incidents of the department
• Supervise laundry operations
• Communicate with the Front Desk regarding expected guest check-in, check-out, room
assignment and room list, VIP guests
• Ensure compliance with the Hotel's standards for rooms, laundry and general housekeeping
• Conduct regular department meetings
• Supervise external contractors to ensure contract compliance
• Prepare regular schedules based on tasks to be performed on a weekly, monthly and annual
basis
• Prepare department action plans to maintain service quality
• Prepare annual department budget/Prepare annual department budget
• Control assets, damaged goods, abandoned records/Control assets, damaged goods,
abandoned records
• Control consumption of guest supplies, toiletries, mini-bar supplies, printing and stationery
and their appropriate records
• Improve guest satisfaction by effectively addressing housekeeping department concerns
and complaints.
• Manage budgets effectively while maintaining appropriate staffing levels to meet changing
guest volume needs.
• Improve team productivity by providing ongoing training and support to housekeeping
department members.
• Coordinate special projects such as deep cleaning or preparation for major events while
minimizing disruption to the guest experience.
• Maintain high quality service standards through regular communication with guests and
other departments of the hotel.
• Reduce staff turnover through effective recruiting, interviewing, and onboarding processes
for new hires.

• Control the implementation of standards, procedures, regulations
• Direct and manage the daily operations of the department
• Manage and arrange personnel according to the hotel's operational situation
• Conduct regular operational meetings to review, monitor, adjust and upgrade the
performance of the entire Department, and explain new directions, policies and procedures
• Review potential hazards to the department's operational system and make
recommendations on how to resolve, prevent or minimize their impact
• Directly manage daily operational situations and incidents of the department and make
recommendations on how to resolve, prevent or minimize their impact
• Directly manage daily operational situations and incidents of the department
• Supervise laundry operations
• Communicate with the Front Desk regarding expected guest check-in, check-out, room
assignment and room list, VIP guests
• Ensure compliance with the Hotel's standards for rooms, laundry and general housekeeping
• Conduct regular department meetings
• Supervise external contractors to ensure contract compliance
• Prepare regular schedules based on tasks to be performed on a weekly, monthly and annual
basis