Assistant Housekeeping Manager tại Vinpearl Resort & Golf Nam Hội An

1/2024 → 4/2025 (1 năm 3 tháng)

Quảng Nam

• Manage a staff of up to 123 people. • Room block management: 429 Rooms; 132 Villa • Control the implementation of standards, procedures, regulations • Direct and manage the daily operations of the department • Manage and arrange personnel according to the hotel's operational situation • Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the entire Department, and explain new directions, policies and procedures • Review potential hazards to the department's operational system and make recommendations on how to resolve, prevent or minimize their impact • Directly manage daily operational situations and incidents of the department and make recommendations on how to resolve, prevent or minimize their impact • Directly manage daily operational situations and incidents of the department • Supervise laundry operations • Communicate with the Front Desk regarding expected guest check-in, check-out, room assignment and room list, VIP guests • Ensure compliance with the Hotel's standards for rooms, laundry and general housekeeping • Conduct regular department meetings • Supervise external contractors to ensure contract compliance • Prepare regular schedules based on tasks to be performed on a weekly, monthly and annual basis • Prepare department action plans to maintain service quality • Prepare annual department budget/Prepare annual department budget • Control assets, damaged goods, abandoned records/Control assets, damaged goods, abandoned records • Control consumption of guest supplies, toiletries, mini-bar supplies, printing and stationery and their appropriate records • Improve guest satisfaction by effectively addressing housekeeping department concerns and complaints. • Manage budgets effectively while maintaining appropriate staffing levels to meet changing guest volume needs. • Improve team productivity by providing ongoing training and support to housekeeping department members. • Coordinate special projects such as deep cleaning or preparation for major events while minimizing disruption to the guest experience. • Maintain high quality service standards through regular communication with guests and other departments of the hotel. • Reduce staff turnover through effective recruiting, interviewing, and onboarding processes for new hires.

Housekeeping Manager tại Meritel Hà Nội

7/2022 → 12/2023 (1 năm 5 tháng)

Hà Nội

• Control the implementation of standards, procedures, regulations • Direct and manage the daily operations of the department • Manage and arrange personnel according to the hotel's operational situation • Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the entire Department, and explain new directions, policies and procedures • Review potential hazards to the department's operational system and make recommendations on how to resolve, prevent or minimize their impact • Directly manage daily operational situations and incidents of the department and make recommendations on how to resolve, prevent or minimize their impact • Directly manage daily operational situations and incidents of the department • Supervise laundry operations • Communicate with the Front Desk regarding expected guest check-in, check-out, room assignment and room list, VIP guests • Ensure compliance with the Hotel's standards for rooms, laundry and general housekeeping • Conduct regular department meetings • Supervise external contractors to ensure contract compliance • Prepare regular schedules based on tasks to be performed on a weekly, monthly and annual basis

Supervisor tại Vian Hotel Da Nang

11/2011 → 8/2015 (3 năm 9 tháng)

Đà Nẵng

Supervisor tại Muong Thanh Nhat Le Quang Binh

8/2015 → 8/2018 (3 năm )

Đồng Hới, Quảng Bình

Supervisor tại Melia Vinpearl Quang Binh

8/2018 → 6/2022 (3 năm 10 tháng)

Đồng Hới, Quảng Bình