Cao Nhật Vy
Senior Digital Marketing/Customer Service Executive
Professional Account Manager with strong determination with experience in Digital Marketing for business. Involved in promotion tactics, optimizing the campaign, QA of the marketing department, CRM, and development of business opportunities.
Thông tin cá nhân
Họ và tên
Cao Nhật Vy
Giới tính
Nữ
Ngày sinh
09/10/1998
Địa chỉ
14 đường số 12, phường Tân Phú, quận 7
Cập nhật
28/05/2022
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Customer Services 80%
-
English Fluency 80%
-
Leadership Skill 60%
-
Digital marketing 80%
-
Lắng nghe và xử lý tình huống 80%
-
Giải quyết phàn nàn 80%
-
Sáng tạo 80%
-
PHOTOSHOP 60%
-
Chăm Sóc khách hàng 80%
-
upselling 80%
Học vấn - Chuyên môn
Đại học Văn Lang
Ngôn Ngữ Anh - Khác - 2010 - 2014
Năm 1: Thủ Khoa Speaking Skills của khoa Ngôn Ngữ Anh
Kinh nghiệm làm việc
TRANSLATOR/VOICE ACTRESS tại NON-PROFIT ORGANIZATION
Virgina, USA - 3/2015 - /
-Voice over the online Newspaper audio.
-Translate documents bilingual.
ENGLISH SUPPORT EXECUTIVE tại Vietjet Airline
Hồ Chí Minh - 1/2018 - 10/2019
-Managing the customers and company system in document checking.
-Supporting the ground staff
-Consulting the suitable package for clients.
ENGLISH SUPPORT SPECIALIST tại LEXOR
Hồ Chí Minh - 8/2018 - 5/2018
-Assist the clients by instructing & consult the best package.
-Upsell via Social Media platforms: Facebook, Website.
-CRM: holding the key communication of essential partners and directing the call to the CEO.
-Assign the new lead to Westminster Head Office. Collaborate with Sales Department for In-house Marketing.
*ACHIEVEMENT:
-Best English Customer Support Of The Month
Senior Account Manager tại DPS
Hồ Chí Minh - 10/2019 - Hiện tại
-In charge of researching & creating campaigns for over 500 businesses
across the United States.
-Optimizing the Ads budget & analyze the digital performance.
-Research for the final solution to the client's business development. QA check of AS work, Content & Design.
-CRM: hold a strong engagement with potential customers.
*PROJECTS:
May 2020:
+ZOTA - CREDIT SOLUTION FROM A-> Z: Hold contact with potential customers
-Key to Salon Success: plan the marketing tactics for the Start-up business & Expand the Big Branches.
-CRM: hold strong relationships & build engagement with Big Clients.
*ACHIEVEMENT:
-Promote as The Digital Account Manager: Getting promoted to Digital Account Manager
due to high performance & great leadership ability in driving the Local & International team to success.
-Best Digital Account Performance of the Year: Get 90% positive feedback. Best multi-tasks employee & earn the highest possibility to prepare the brief demo within a short time.
-Best CRM: earning the trust of clients that bring many good contracts as well as increasing the
company's reputation in the market.
*FEEDBACK:
-ZOTA 1ST LAUNCH AUDIO JOIN & REPRESENT FOR MARKETING DEPT:
HTTPS://WWW.FACEBOOK.COM/ZOTAPAYMENTSERVICES/POSTS/163206499263638
-ZOTA MARKETING REPRESENTATION:
HTTPS://WWW.FACEBOOK.COM/WATCH/?V=536060781066776
*CLIENTS:
-BELLAGIO NAILS & SPA:
HTTPS://WWW.FACEBOOK.COM/WATCH/?V=935921313794648
-NOIRE NAIL:
HTTPS://WWW.FACEBOOK.COM/WATCH/?V=1327851851018938
-AUDIO JOIN FOR CLIENT SUCCESS STORY:
HTTPS://WWW.FACEBOOK.COM/WATCH/?V=2996909953963419
-AUDIO JOIN FOR GOOGLE ADS CAMPAIGN:
HTTPS://WWW.FACEBOOK.COM/WATCH/?V=278511783805029