TRANSLATOR/VOICE ACTRESS tại NON-PROFIT ORGANIZATION

3/2015 → / (10 năm 6 tháng)

Virgina, USA

-Voice over the online Newspaper audio. -Translate documents bilingual.

ENGLISH SUPPORT EXECUTIVE tại Vietjet Airline

1/2018 → 10/2019 (1 năm 8 tháng)

Hồ Chí Minh

-Managing the customers and company system in document checking. -Supporting the ground staff -Consulting the suitable package for clients.

ENGLISH SUPPORT SPECIALIST tại LEXOR

8/2018 → 5/2018 (3 tháng)

Hồ Chí Minh

-Assist the clients by instructing & consult the best package. -Upsell via Social Media platforms: Facebook, Website. -CRM: holding the key communication of essential partners and directing the call to the CEO. -Assign the new lead to Westminster Head Office. Collaborate with Sales Department for In-house Marketing. *ACHIEVEMENT: -Best English Customer Support Of The Month

Senior Account Manager tại DPS

10/2019 → Hiện tại

Hồ Chí Minh

-In charge of researching & creating campaigns for over 500 businesses across the United States. -Optimizing the Ads budget & analyze the digital performance. -Research for the final solution to the client's business development. QA check of AS work, Content & Design. -CRM: hold a strong engagement with potential customers. *PROJECTS: May 2020: +ZOTA - CREDIT SOLUTION FROM A-> Z: Hold contact with potential customers -Key to Salon Success: plan the marketing tactics for the Start-up business & Expand the Big Branches. -CRM: hold strong relationships & build engagement with Big Clients. *ACHIEVEMENT: -Promote as The Digital Account Manager: Getting promoted to Digital Account Manager due to high performance & great leadership ability in driving the Local & International team to success. -Best Digital Account Performance of the Year: Get 90% positive feedback. Best multi-tasks employee & earn the highest possibility to prepare the brief demo within a short time. -Best CRM: earning the trust of clients that bring many good contracts as well as increasing the company's reputation in the market. *FEEDBACK: -ZOTA 1ST LAUNCH AUDIO JOIN & REPRESENT FOR MARKETING DEPT: HTTPS://WWW.FACEBOOK.COM/ZOTAPAYMENTSERVICES/POSTS/163206499263638 -ZOTA MARKETING REPRESENTATION: HTTPS://WWW.FACEBOOK.COM/WATCH/?V=536060781066776 *CLIENTS: -BELLAGIO NAILS & SPA: HTTPS://WWW.FACEBOOK.COM/WATCH/?V=935921313794648 -NOIRE NAIL: HTTPS://WWW.FACEBOOK.COM/WATCH/?V=1327851851018938 -AUDIO JOIN FOR CLIENT SUCCESS STORY: HTTPS://WWW.FACEBOOK.COM/WATCH/?V=2996909953963419 -AUDIO JOIN FOR GOOGLE ADS CAMPAIGN: HTTPS://WWW.FACEBOOK.COM/WATCH/?V=278511783805029

Lexor's Best English Customer Service of the month

5/2019

Nominated as the best English customer service of the month for the good performance in every call & deliver the best consultation to every customer.

WINNER OF BRITISH COUNCIL SPEAKING ENGLISH COMPETITION

9/2014

Winner of the speaking English competition hosted by the British Council.