Nguyen Thi Bao Vy

Business Development
Setting goals and developing plans for business and revenue growth
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Training business development staff
Attending conferences and industry events

Operation Management
Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
Develop, implement, and maintain quality assurance protocols
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Ensure that operational activities remain on time and within budget
Track staffing requirements, hiring new employees as needed
Oversee accounts payable and accounts receivable departments

MIS (Analytics & Reporting)
Prepare monthly business reports, and analytics and set up sales meetings
Liaise with Finance Team to collect, verify data and prepare to report to all business concerned parties, consisting of sales & non-sales
Collect data for business reporting (regular and ad-hoc requests) from the production system.
Researches prioritize and follow up on incoming issues and concerns addressed to the CEO, including those sensitive or confidential. Determines appropriate course of action, referral, or response.

Transcribe and proofread legal documents
Process court fees/court fee advances for person with related interests and obligations.
Arrange travel arrangements for the Enforcer.
File, organize, scan, copy, and fax legal documents in a timely manner.
Answer phone calls, take notes/messages and redirect calls when appropriate.
Draft summons/report of investigation/etc revised that would conform to the Enforcer decision.
Greeted incoming visitors/persons with related interests and obligations professionally and provided friendly, knowledgeable assistance.

Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
Engaged in complex Civil litigation under statutes relating to The Civil Code Law and Law on Marriage and Family.
Check the legality of the documents, legalizing the papers are not valid, complete receiving the complete dossiers to go perform administrative procedures.
Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for the presentation of cases.
Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
Drafted readable and enforceable agreements, contracts, and other legal documents to protect the client's full legal rights.
Drafted statements of cases and witness lists.
Advisory content and how to complete administrative procedures analyzes the difficulties of implementation to give specific instructions based on each client's case.

Coordinate office activities and operations to secure efficiency and compliance with company policies.
Supervise administrative staff and divide responsibilities to ensure performance.
Manage agendas/travel arrangements/appointments etc. for the upper management.
Manage phone calls and correspondence (e-mail, letters, packages, etc.).
Support budgeting and bookkeeping procedures.
Create and update records and databases with personnel, financial and other data.
Track stocks of office supplies and place orders when necessary.
Submit timely reports and prepare presentations/proposals as assigned.
Assist colleagues whenever necessary.
Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data.
Reviewed specifications and technical manuals for compliance with ongoing operational goals and conformity to applicable regulations.
Created integrated operating model strategies tailored specifically to clients' business goals, budgets, and available resources.
Monitored project activities and verified team adherence to project budget, business standards, and regulations.
Published engineering documentation relating to development of solutions for Resort.

Developed team communications and information for meetings.
Actively listened to guests' requests, confirming full understanding before addressing concerns. Solve any guest complaint, follow up through the stay, and farewell
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Prepare the guest courtesy order for amenities or special requests. Promote hotel activities and events.
Actively promote TripAdvisor, social media and guest quality questionnaires.
Performs daily courtesy calls to the guests.
Keeps a record of courtesy calls, gifts always, complaints, etc.
Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.
Provokes the encounter with the guests in order to establish conversations regarding the stay.
Join the briefing when the Guest Service Manager is not available.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Attend the Executive Lounge and Executive Floor Reception.
Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
Always demonstrate a high level of customer service
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations, and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Performs any other task requested by direct managers.
Created plans and communicated deadlines to ensure projects were completed on time.
Conducted research, gathered information from multiple sources, and presented results.
Worked closely with all departments to maintain optimum levels of communication to effectively and efficiently complete projects.

Assisted with event planning, including associated travel and logistical arrangements.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Transcribed and organized information to assist in preparing speeches and presentations.
Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
Composed and proofread memos, letters, and reports to verify error-free communication.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Drafted agendas, recorded minutes, and created Constructions information documents for Constructions meetings.
Maintained a clean reception area to promote a positive, professional environment for all stakeholders, including Head of Construction Management and clients.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Maintained daily reports and advised executive leaders in decision-making processes.
Received and routed business correspondence to correct departments and staff members.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals, and memorandums for organizational support.
Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
Established administrative work procedures to track staff's daily tasks.
Handled all domestic and international travel arrangements and reservations, cutting the company's travel expenses by 70%.
Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Identified needs and coordinated plans for travel and out-of-town functions.
Maintained appropriate filing of personal and professional documentation.
Arranged domestic and international travel plans and itineraries, including flight, car service, and restaurant reservations.

Handling pre-opening work requirements as GEX Manager and report to the General Manager. (Follow Brand Experience Guide & Standard Checklist)
Follow up with all departments as needed on a detailed description of the Brand definition, its service, culture, attributes, guest experience, and the roles as well as the references to other support manuals or work guides that specify the brand image, identity, and signage. Monitor each department the standards and brand image are followed. Using the MSS checkpoint as a tool of self-assessment. Coordinate with Background Music & Air Aroma Scents suppliers for the proposal to define the music and scents then sign the contract.
Training for Guest Experience Staff and other Dept staff as needed. Inspectors check the hotel's quality to ensure everything follows Brand Standard.
Develop and execute effective social and media communications strategies and activities with PR agencies to reinforce Hotel's positioning as a vibrant leisure and MICE destination.
Oversee OTA (Online Travel Agent) ensure the target audience is engaged with the destination. Manage and regularly update the website together with the SM team and agency to ensure information is updated. Actively promote TripAdvisor, social media, and guest quality questionnaires.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Solve any guest complaint, follow up through the stay, and farewell.
Promote the hotel’s activities and events.
Provokes the encounter with the guests in order to establish conversations regarding the stay.
Budget control.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies.
Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Devised and published metrics to measure organization's success in delivering world-class customer service.
Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Improved customer service initiatives by streamlining sales and order management processes.
Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Spearheaded customer satisfaction survey and analyzed results to make action plans.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services, and social media.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

MIS (Analytics & Reporting)
Prepare monthly business reports, and analytics and set up sales meetings
Liaise with Finance Team to collect, verify data and prepare to report to all business concerned parties, consisting of sales & non-sales
Collect data for business reporting (regular and ad-hoc requests) from the production system.
Researches prioritize and follow up on incoming issues and concerns addressed to the CEO, including those sensitive or confidential. Determines appropriate course of action, referral, or response.
Corporate Affairs
Assist CEO in strategic meeting process and company performance management (scorecard, year-end assessment schedule…)
Monitor and follow up periodical reports
Meeting logistics arrangement, making minutes meeting and keeping all business concerned parties posted (EXCO, Management Meeting, Shareholders and Council meetings…)
Communicates directly, and on behalf of the Chairman and CEO, with Board members, staff, and others, on matters related to CEO's programmatic initiatives.
Provides a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
Works closely and effectively with the CEO to keep well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense of the environmental issues and keeping the CEO updated.
Provides leadership to build relationships crucial to the organization’s success and manages a variety of special projects for the Chairman/CEO, some of which may have organizational impact.

Project Management
Interact with internal and external parties in the development, execution and management of various domestic and overseas projects led by the Board of Directors/Head Office
Follow up and update project progress to the concerned parties
Provide operational support to regional offices when needed
Support to consolidate Regional Management information system reports.
Works with the Strategic Initiatives team in planning and coordinating the Chairman/CEO's outreach activities.