Nguyễn Thị Huệ (Hellen)

Have a high sense of responsibility, careful, frequently provides high quality of work.
Interest and willingness in developing related job knowledge and skills.
Be able to work under high pressure.
High team work spirit

• Check daily grooming’s staff, follow the hotel rules by good ways.
• Prepare daily task sheet and do morning briefing, training for staff.
• Check guest’s room cleanliness and follow the standard of hotel.
• Acceptance of room under the contractor's handover
• Arrange plan to deep cleaning after handover room by contractor.
• Monitors staff performance and reflect comments in the performance – tracking sheet. Evaluates staff on probation and staff on a yearly basis.
• Record daily activities and events, complaints/problem encountered, unfinished assignment for follow up and other abnormal activities encountered during shift.
• Set up Honeymoon, Decor Birthday and Anniversary by guest request
• Make the training plan and project for department daily, monthly.
• Manage and control OS&E, Minibar and Amenities.
• Submit required daily and monthly report.
• Participate in Cross - training of other departments to learn more knowledge and expand experience for career.
• Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping
• Report ends of day work performance to Assistant Housekeeping Manager or Housekeeping Manager.

• Change bed linen and make the bed. Replace used towels, replenish bath care products
• Sweep and mop floors, vacuum carpets and floors. Dust furniture
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift.

• Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
• Receiving the information and sharing correctly to others
• Reply an email from guest and others department
• Maintain key control
• Handle lost and found procedure
• Report guest complaints to Manager or delegate immediately

• Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping
• Assigns duties and responsibilities to Housekeeping Attendants.
• Ensuring that all procedures are followed and cleanliness in assigned area is met with the standard. Inspecting all cleaned room by room attendant.
• Managing daily housekeeping operation and reviewing guest’s room set up preference to ensure to meet their expectation.
• Handles all guest and internal customer complaints and inquires ina courteous and efficient manner, following through to make sure problems are resolves satisfactorily.
• Inspects guest rooms.
• Checks the standard of Turndown service by room attendants.
• Set up Honeymoon, decorate Birthday and Anniversary by guest request

• Assigns duties and responsibilities to Housekeeping Attendants.
• Assigns task for employees and inspects work for conformance to presctibed standards of cleanliness
• Acceptance of villas under the contractor's handover
• Check the deep cleaning plan when villa was handover
• Respond to and resolve guest and employee complaints in a timely manner
• Set plan Training SOP for Room Attendant
• Manage and control OS&E, Minibar and Amenities.
• Check the standards guest room and Turndown Service by Room Attendant

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