HOUSEKEEPING SUPERVISOR tại RESIDENCES – CASINO / HASD HOIANA

8/2022 → 2/2023 (6 tháng)

Quảng Nam

• Check daily grooming’s staff, follow the hotel rules by good ways. • Prepare daily task sheet and do morning briefing, training for staff. • Check guest’s room cleanliness and follow the standard of hotel. • Acceptance of room under the contractor's handover • Arrange plan to deep cleaning after handover room by contractor. • Monitors staff performance and reflect comments in the performance – tracking sheet. Evaluates staff on probation and staff on a yearly basis. • Record daily activities and events, complaints/problem encountered, unfinished assignment for follow up and other abnormal activities encountered during shift. • Set up Honeymoon, Decor Birthday and Anniversary by guest request • Make the training plan and project for department daily, monthly. • Manage and control OS&E, Minibar and Amenities. • Submit required daily and monthly report. • Participate in Cross - training of other departments to learn more knowledge and expand experience for career. • Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping • Report ends of day work performance to Assistant Housekeeping Manager or Housekeeping Manager.

ROOM ATTENDANT tại InterContinental Phu Quoc Long Beach Resort

10/2017 → 1/2019 (1 năm 3 tháng)

Phú Quốc

• Change bed linen and make the bed. Replace used towels, replenish bath care products • Sweep and mop floors, vacuum carpets and floors. Dust furniture • Clean public areas, like corridors • Report any technical issues and maintenance needs • Help guests retrieve lost items • Ensure all assigned rooms are clean and tidy by the end of the shift.

TRAINING AT COORDINATOR POSITION tại InterContinental Phu Quoc Long Beach Resort

1/2019 → 3/2019 (1 tháng)

Phú Quốc

• Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction • Receiving the information and sharing correctly to others • Reply an email from guest and others department • Maintain key control • Handle lost and found procedure • Report guest complaints to Manager or delegate immediately

HOUSEKEEPING SUPERVISOR tại InterContinental Phu Quoc Long Beach Resort

3/2019 → 4/2022 (3 năm 1 tháng)

Phú Quốc

• Check Guest Rooms, pantries, trolleys, machines, tools, caddies of staff and areas of Housekeeping • Assigns duties and responsibilities to Housekeeping Attendants. • Ensuring that all procedures are followed and cleanliness in assigned area is met with the standard. Inspecting all cleaned room by room attendant. • Managing daily housekeeping operation and reviewing guest’s room set up preference to ensure to meet their expectation. • Handles all guest and internal customer complaints and inquires ina courteous and efficient manner, following through to make sure problems are resolves satisfactorily. • Inspects guest rooms. • Checks the standard of Turndown service by room attendants. • Set up Honeymoon, decorate Birthday and Anniversary by guest request

HOUSEKEEPING SUPERVISOR tại Sailing Club Signature Resort Phu Quoc

5/2022 → 7/2022 (2 tháng)

Phú Quốc

• Assigns duties and responsibilities to Housekeeping Attendants. • Assigns task for employees and inspects work for conformance to presctibed standards of cleanliness • Acceptance of villas under the contractor's handover • Check the deep cleaning plan when villa was handover • Respond to and resolve guest and employee complaints in a timely manner • Set plan Training SOP for Room Attendant • Manage and control OS&E, Minibar and Amenities. • Check the standards guest room and Turndown Service by Room Attendant

Ms. Nguyễn Thị Thanh Bạch - Assistant Housekeeping Manager

Residences – Casino / HASD Hoiana

bach71468@gmail.com - 0976 884 916