Nguyễn Thị Bích Hằng

To obtain the position of Director of Room Sales, where I can leverage my extensive experience in hospitality sales and strategic market development to drive room revenue growth, expand the corporate and OTA client base, and lead a high-performing sales team. My goal is to contribute to the hotel’s overall profitability by developing targeted sales strategies, strengthening client relationships, and optimizing business performance through data-driven decision-making.

1. Responsible for business performance according to assigned targets.
2. Develop business strategies and build short-, medium-, and long-term business plans.
3. Establish pricing strategies and propose promotional and marketing programs for each period.
4. Forecast business performance for each quarter and year.
5. Develop and implement promotional programs and customer care initiatives.
6. Introduce and sell the hotel's products and services.
7. Actively seek new customers, maintain and nurture relationships with existing and loyal customers.
8. Keep up with market trends, customer needs, and competitors' strategies to propose suitable business solutions aligned with the hotel’s development strategy, aiming to maximize revenue.
9. Monitor weekly business results to promptly adjust sales strategies for optimal effectiveness.
Resolve arising issues related to customer contracts.
10. Maintain good relationships with partners and local authorities.
11. Provide training on skills and professional knowledge to the sales team to improve sales performance.
12. Evaluate the performance of subordinates on a monthly basis.
13. Report weekly and monthly business results to DOSM .

1. Take primary responsibility before the Owner for room revenue at the hotel.
2. Manage and oversee the consolidation of the Sales Department for key markets in the following order: Corporate, E-commerce, Travel Agency.
3. Develop promotional programs to stimulate customer demand and encourage them to choose the hotel.
4. Consistently achieve or exceed quarterly and annual revenue targets as set out in the annual business plan.
5. Actively seek out potential new Corporate clients through sales calls, visits, tele-sales, etc.
6. Explore and further develop the OTA (Online Travel Agency) market.
7. Regularly monitor competitors' pricing and tightly manage room rates on OTA channels, as well as promotional campaigns from OTA providers.
8. Handle incidents and resolve customer complaints and inquiries promptly.
9. Persuade companies to trust and book with the hotel.
10. Take care of key clients and potential partners, including top corporate accounts of the hotel.
11. Manage and delegate tasks appropriately to subordinates, ensuring all team members successfully complete their assigned duties.

1. Take primary responsibility before the General Manager for room revenue at the hotel.
2. Manage and oversee the consolidation of the Sales Department for the key market segments in the following order: Corporate, E-commerce, and Travel Agency.
3. Develop promotional programs to stimulate customer demand and attract guests to the hotel.
4. Consistently achieve and exceed quarterly and annual room revenue targets in accordance with the annual business plan.
5. Actively seek out new potential Corporate clients through sales calls, on-site visits, tele-sales, and other outreach activities.
6. Expand and further develop the OTA (Online Travel Agency) market segment.
7. Regularly monitor competitors’ room rates and promotions, and strictly manage pricing and promotional activities on OTA channels.
8. Handle incidents and promptly resolve customer complaints and concerns.
9. Persuade companies to trust and book their accommodation with the hotel.
10. Maintain strong relationships with potential partners and top corporate accounts of the hotel.
11. Supervise and allocate tasks appropriately to team members, ensuring all staff perform their duties effectively and achieve outstanding results.

1. Take primary responsibility before the Owner for room revenue at the hotel.
2. Manage and oversee the consolidation of the Sales Department for the key market segments in the following order: Corporate, E-commerce, and Travel Agency.
3. Develop promotional programs to stimulate customer demand and attract guests to the hotel.
4. Consistently achieve and exceed quarterly and annual room revenue targets in accordance with the annual business plan.
5. Actively seek out new potential Corporate clients through sales calls, on-site visits, tele-sales, and other outreach activities.
6. Expand and further develop the OTA (Online Travel Agency) market segment.
7. Regularly monitor competitors’ room rates and promotions, and strictly manage pricing and promotional activities on OTA channels.
8. Handle incidents and promptly resolve customer complaints and concerns.
9. Persuade companies to trust and book their accommodation with the hotel.
10. Maintain strong relationships with potential partners and top corporate accounts of the hotel.
11. Supervise and allocate tasks appropriately to team members, ensuring all staff perform their duties effectively and achieve outstanding results.

1. Take primary responsibility before the hotel owner for room revenue performance.
2. Focus on expanding the Corporate market share across various regions of Vietnam.
3. Welcome and negotiate annual contract rates with both domestic and international travel agencies.
4. Proactively seek out new potential Corporate clients.
5. Handle incidents and promptly resolve customer complaints and concerns.
6. Persuade companies to place their trust in and book accommodations at the hotel.
7. Maintain and nurture relationships with potential partners and top corporate accounts of the hotel.
8. Assign individual sales targets to team members, ensuring maximum revenue generation aligned with overall assigned goals.

1. Take primary responsibility before the hotel owner for room revenue performance.
2. Focus on expanding the Corporate market share across various regions of Vietnam.
3. Welcome and negotiate annual contract rates with both domestic and international travel agencies.
4. Proactively seek out new potential Corporate clients.
5. Handle incidents and promptly resolve customer complaints and concerns.
6. Persuade companies to place their trust in and book accommodations at the hotel.
7. Maintain and nurture relationships with potential partners and top corporate accounts of the hotel.
8. Assign individual sales targets to team members, ensuring maximum revenue generation aligned with overall assigned goals.

1. Worked in a dual role as Sales Executive and Reservation Agent.
2. Primarily conducted telesales to Corporate clients and searched for new potential companies.
3. Created and maintained customer databases, reporting directly to the Sales Manager.
4. Compiled and monitored the annual list of Corporate clients to ensure timely updates of rate quotations for companies.

1. Worked in a dual role as Sales Executive (TA/TO).
2. Primarily conducted telesales and salescall to TA/TO clients and searched for new potential companies.
3. Created and maintained customer databases, reporting directly to the Ass. DOSM.
4. Compiled and monitored the annual list of TA/TO clients to ensure timely updates of rate quotations for companies.

ntx.dao14@gmail.com - 0909483378