Assistant Director of Sales & Marketing tại MAJESTIC SAIGON HOTEL

7/2023 → Hiện tại

HCMC

1. Responsible for business performance according to assigned targets. 2. Develop business strategies and build short-, medium-, and long-term business plans. 3. Establish pricing strategies and propose promotional and marketing programs for each period. 4. Forecast business performance for each quarter and year. 5. Develop and implement promotional programs and customer care initiatives. 6. Introduce and sell the hotel's products and services. 7. Actively seek new customers, maintain and nurture relationships with existing and loyal customers. 8. Keep up with market trends, customer needs, and competitors' strategies to propose suitable business solutions aligned with the hotel’s development strategy, aiming to maximize revenue. 9. Monitor weekly business results to promptly adjust sales strategies for optimal effectiveness. Resolve arising issues related to customer contracts. 10. Maintain good relationships with partners and local authorities. 11. Provide training on skills and professional knowledge to the sales team to improve sales performance. 12. Evaluate the performance of subordinates on a monthly basis. 13. Report weekly and monthly business results to DOSM .

Sales Manager (Acting DOS) tại Winsuites Saigon Hotel

12/2022 → 6/2023 (6 tháng)

Hồ Chí Minh

1. Take primary responsibility before the Owner for room revenue at the hotel. 2. Manage and oversee the consolidation of the Sales Department for key markets in the following order: Corporate, E-commerce, Travel Agency. 3. Develop promotional programs to stimulate customer demand and encourage them to choose the hotel. 4. Consistently achieve or exceed quarterly and annual revenue targets as set out in the annual business plan. 5. Actively seek out potential new Corporate clients through sales calls, visits, tele-sales, etc. 6. Explore and further develop the OTA (Online Travel Agency) market. 7. Regularly monitor competitors' pricing and tightly manage room rates on OTA channels, as well as promotional campaigns from OTA providers. 8. Handle incidents and resolve customer complaints and inquiries promptly. 9. Persuade companies to trust and book with the hotel. 10. Take care of key clients and potential partners, including top corporate accounts of the hotel. 11. Manage and delegate tasks appropriately to subordinates, ensuring all team members successfully complete their assigned duties.

Senior Sales Manager tại Saigon Hotel Corporation

2/2019 → 11/2022 (3 năm 9 tháng)

Hồ Chí Minh

1. Take primary responsibility before the General Manager for room revenue at the hotel. 2. Manage and oversee the consolidation of the Sales Department for the key market segments in the following order: Corporate, E-commerce, and Travel Agency. 3. Develop promotional programs to stimulate customer demand and attract guests to the hotel. 4. Consistently achieve and exceed quarterly and annual room revenue targets in accordance with the annual business plan. 5. Actively seek out new potential Corporate clients through sales calls, on-site visits, tele-sales, and other outreach activities. 6. Expand and further develop the OTA (Online Travel Agency) market segment. 7. Regularly monitor competitors’ room rates and promotions, and strictly manage pricing and promotional activities on OTA channels. 8. Handle incidents and promptly resolve customer complaints and concerns. 9. Persuade companies to trust and book their accommodation with the hotel. 10. Maintain strong relationships with potential partners and top corporate accounts of the hotel. 11. Supervise and allocate tasks appropriately to team members, ensuring all staff perform their duties effectively and achieve outstanding results.

Sales Manager (Acting DOS) tại May Saigon Hotel

9/2018 → 2/2019 (5 tháng)

Hồ Chí Minh

1. Take primary responsibility before the Owner for room revenue at the hotel. 2. Manage and oversee the consolidation of the Sales Department for the key market segments in the following order: Corporate, E-commerce, and Travel Agency. 3. Develop promotional programs to stimulate customer demand and attract guests to the hotel. 4. Consistently achieve and exceed quarterly and annual room revenue targets in accordance with the annual business plan. 5. Actively seek out new potential Corporate clients through sales calls, on-site visits, tele-sales, and other outreach activities. 6. Expand and further develop the OTA (Online Travel Agency) market segment. 7. Regularly monitor competitors’ room rates and promotions, and strictly manage pricing and promotional activities on OTA channels. 8. Handle incidents and promptly resolve customer complaints and concerns. 9. Persuade companies to trust and book their accommodation with the hotel. 10. Maintain strong relationships with potential partners and top corporate accounts of the hotel. 11. Supervise and allocate tasks appropriately to team members, ensuring all staff perform their duties effectively and achieve outstanding results.

Sales Manager Corporate tại Roseland Hotels Group

2/2016 → 9/2018 (2 năm 7 tháng)

Hồ Chí Minh

1. Take primary responsibility before the hotel owner for room revenue performance. 2. Focus on expanding the Corporate market share across various regions of Vietnam. 3. Welcome and negotiate annual contract rates with both domestic and international travel agencies. 4. Proactively seek out new potential Corporate clients. 5. Handle incidents and promptly resolve customer complaints and concerns. 6. Persuade companies to place their trust in and book accommodations at the hotel. 7. Maintain and nurture relationships with potential partners and top corporate accounts of the hotel. 8. Assign individual sales targets to team members, ensuring maximum revenue generation aligned with overall assigned goals.

Sales Manager Corporate tại SILVERLAND SAKYO HOTEL & SPA

4/2015 → 2/2016 (10 tháng)

Hồ Chí Minh

1. Take primary responsibility before the hotel owner for room revenue performance. 2. Focus on expanding the Corporate market share across various regions of Vietnam. 3. Welcome and negotiate annual contract rates with both domestic and international travel agencies. 4. Proactively seek out new potential Corporate clients. 5. Handle incidents and promptly resolve customer complaints and concerns. 6. Persuade companies to place their trust in and book accommodations at the hotel. 7. Maintain and nurture relationships with potential partners and top corporate accounts of the hotel. 8. Assign individual sales targets to team members, ensuring maximum revenue generation aligned with overall assigned goals.

Senior Sales Executive tại Catina Saigon Hotel

6/2012 → 3/2015 (2 năm 8 tháng)

Hồ Chí Minh

1. Worked in a dual role as Sales Executive and Reservation Agent. 2. Primarily conducted telesales to Corporate clients and searched for new potential companies. 3. Created and maintained customer databases, reporting directly to the Sales Manager. 4. Compiled and monitored the annual list of Corporate clients to ensure timely updates of rate quotations for companies.

Sales Executive tại THANH BÌNH HOTEL GROUP

7/2011 → 6/2012 (11 tháng)

Hồ Chí Minh

1. Worked in a dual role as Sales Executive (TA/TO). 2. Primarily conducted telesales and salescall to TA/TO clients and searched for new potential companies. 3. Created and maintained customer databases, reporting directly to the Ass. DOSM. 4. Compiled and monitored the annual list of TA/TO clients to ensure timely updates of rate quotations for companies.

MANAGER OF THE YEAR

12/2019

- The award for the best management level of the year is proposed and agreed upon by the Board of Directors and Heads of Departments.

NGUYỄN THỊ XUÂN ĐÀO - Phó Giám đốc

Khách sạn Majestic Sai Gon

ntx.dao14@gmail.com - 0909483378