Trần Thanh Hải

I am looking for an international and professional environment to develop myself. Willing to relocate and looking for a long-term job.

F&B Operations Management
Led the overall Food & Beverage division across four outlets, ensuring operational excellence, service quality, and compliance with brand standards.
Managed workforce planning, staffing deployment, and operational readiness to support business demands and guest satisfaction.

Financial & Commercial Management
Held full responsibility for departmental P&L, budgeting, cost control, and revenue optimization initiatives.
Developed promotional campaigns, repositioned outlet concepts, and executed commercial events to drive revenue growth and market visibility.

Team Leadership & Development
Led and developed a team of 21 employees through coaching, training, performance management, and succession planning.
Fostered a high-performance culture focused on service excellence, operational efficiency, and continuous improvement.

KEY ACHIEVEMENTS:
Achieved 34.8% Year-over-Year GOP growth through menu engineering, commercial promotions, and operational optimization.
Increased outlet capture rates and average guest spending through concept repositioning and targeted marketing initiatives.
Successfully delivered large-scale commercial events that generated significant non-room revenue and enhanced brand visibility.
Mentored team members to achieve recognition in Ascott Corporate Excellence Awards and Knowledge & Skills Competitions.

Catering Operations Management
Directed end-to-end catering operations for First Solar Vietnam, providing approximately 1,500 meals daily.
Managed a team of 20 employees and ensured consistent service delivery.
Project Improvement & Compliance
Led operational restructuring initiatives to improve service quality and workflow efficiency.
Maintained compliance with RBA, ISO, and food safety standards.

Financial & Client Management
Managed project budgets, operating costs, and overall project profitability.
Served as the primary operational liaison for client stakeholders.

KEY ACHIEVEMENTS:
Successfully transformed catering operations for First Solar Vietnam through strategic restructuring initiatives.
Improved operational efficiency and service quality, resulting in higher client satisfaction.
Maintained full compliance with international hygiene, safety, and operational standards while achieving financial targets.

Business Strategy & Systems Implementation
Collaborated with ownership to develop business strategies and operational plans.
Led the implementation of a new POS and inventory management system.

Operations & Guest Experience
Partnered with the Executive Chef to launch a new fine dining menu.
Established service standards across the Cigar Lounge, VIP Rooms, and Rooftop Bar.
Oversaw daily operations and service delivery.

KEY ACHIEVEMENTS:
SUCcessfully implemented an integrated POS and inventory management system that improved operational control and financial reporting accuracy.
Contributed to the launch of a refined dining concept and enhanced luxury guest experience standards across multiple outlets.

Managed daily outlet operations, inventory control, and service delivery to ensure compliance with operational standards and guest satisfaction.
Trained and coached new employees on service procedures and hospitality standards while supporting workforce readiness through structured onboarding programs.
Maintained operational efficiency, service consistency, and smooth workflow during high-volume business periods.

Supported F&B operations within a COVID-19 quarantine hotel environment, ensuring compliance with government health, safety, and operational regulations.
Coordinated staff scheduling, daily operations, and guest service delivery under strict operating requirements.
Contributed to the successful implementation of quarantine hotel procedures while maintaining service quality and operational continuity.

Participated in the pre-opening team for a semi-fine dining Chinese restaurant at Hoiana Casino, supporting operational setup and service launch activities.
Assisted in developing SOPs, onboarding and training employees, and establishing operational standards.
Contributed to the successful opening of The outlet by ensuring service readiness, operational consistency, and quality standards.

Part of the pre-opening team for a major IHG property, involved in setting up F&B service operations, staff training, and service workflows.
Supported the successful opening and operational stabilization of the hotel’s F&B department.

remcochristiaan.v@the-ascott.com - 0899240903

daniyasda@gmail.com - 0934116070

bin0909021911@gmail.com - 0909 021 911