Assistant Food And Beverage Manager - Acting Food And Beverage Manager tại Oakwood Hạ Long - Ascott Limited

4/2024 → Hiện tại

Hạ Long, Quảng Ninh

Lead the entire F&B department at a luxury resort managed by The Ascott Limited, overseeing muiltiple outlets: The Market Restaurant (all-day dining), Oakbar, Bay & Grill Restaurant, In-villa Dining,... Developed and executed annual F&B operating plans aligned with resort-wide strategies, including outlet repositioning, menu refresh, and promotional activities to drive revenue. Collaborated with Executive Chef to optimize and innovate the all-day dining menu, enhancing guest appeal and increasing revenue capture. Built and managed annual departmental budgets, closely monitoring operational expenses and ensuring GOP targets for owners were consistently met. Designed and launched comprehensive F&B promotional calendars tied to key events and holidays, boosting outlet visibility and guest engagement. Produced monthly financial and performance reports, analyzing revenue, cost control, capture ratios, and providing strategic recommendations to senior leadership. Led operational planning across peak seasons, low seasons, and major festive periods, ensuring service consistency and staffing optimization throughout the year. Organized large-scale events such as Sun Craft Beer Festival, Indian Beach Wedding, and Thai Food Festival, enhancing brand positioning and achieving notable commercial success. Spearheaded staff training programs, achieving corporate excellence awards in Ascott’s Knowledge & Skills competitions.

Catering Project Manager tại ADEN SERVICES VIỆT NAM - First Solar Project

1/2023 → 1/2024 (1 năm )

Hồ Chí Minh

Managed the entire catering service operation for First Solar Vietnam, an American multinational corporation. Led restructuring initiatives to raise service quality, enhance operational efficiency, and improve customer satisfaction. Handled project budgeting, compliance with international hygiene standards, and strategic operational improvements.

Assistant Food and Beverage Manager tại La Casa Del Habano - AVANTI GROUP

7/2022 → 1/2023 (6 tháng)

Hồ Chí Minh

Assisted the Owner in developing F&B business strategies, including collaboration with IT and Accounting departments to implement an integrated POS and inventory management system. Worked closely with the Executive Chef to design a fine dining menu and establish detailed service procedures for VIP guest experiences across the Cigar Lounge, VIP Private Rooms, and Rooftop Bar. Managed daily operations, supervised multi-outlet teams, and ensured service excellence aligned with luxury standards.

Supervisor tại The Grand Hồ Tràm Strip

1/2022 → 7/2022 (5 tháng)

Vũng Tàu

Managed outlet operations, ensured inventory accuracy, and trained new staff to meet service standards. Focused on maintaining service excellence and optimizing operational flow during peak periods.

Supervisor tại Holiday Inn and Suites SaiGon Airport

1/2021 → 2/2022 (1 năm 1 tháng)

Hồ Chí Minh

Led F&B operations during COVID-19 quarantine hotel management, setting up procedures in compliance with health and safety regulations. Supported daily operations, staff scheduling, and guest service delivery under strict operational guidelines.

Supervisor tại Hoiana Casino

1/2020 → 1/2021 (1 năm )

Duy Xuyên, Quảng Nam

Joined the pre-opening team for the semi-fine dining Chinese restaurant at Hoiana Casino. Assisted in developing SOPs, onboarding staff, and ensuring successful service launch and quality consistency.

Supervisor tại Holiday Inn and Suites SaiGon Airport

3/2019 → 12/2019 (9 tháng)

Hồ Chí Minh

Part of the pre-opening team for a major IHG property, involved in setting up F&B service operations, staff training, and service workflows. Supported the successful opening and operational stabilization of the hotel’s F&B department.

Remco Vaatstra - General Manager

Oakwood Hạ Long

remcochristiaan.v@the-ascott.com - 0899240903

Khuu Quang Sang - F&B Operation Manager

La Casa

daniyasda@gmail.com - 0934116070

Nguyen Phuc Hoai Bao - Cluster Food And Beverage Manager

Ascott International Management, Vietnam

bin0909021911@gmail.com - 0909 021 911