Food And Beverage Manager tại Oakwood Hạ Long - Ascott Limited

4/2024 → 5/2026 (2 năm )

Hạ Long, Quảng Ninh

F&B Operations Management Led the overall Food & Beverage division across four outlets, ensuring operational excellence, service quality, and compliance with brand standards. Managed workforce planning, staffing deployment, and operational readiness to support business demands and guest satisfaction. Financial & Commercial Management Held full responsibility for departmental P&L, budgeting, cost control, and revenue optimization initiatives. Developed promotional campaigns, repositioned outlet concepts, and executed commercial events to drive revenue growth and market visibility. Team Leadership & Development Led and developed a team of 21 employees through coaching, training, performance management, and succession planning. Fostered a high-performance culture focused on service excellence, operational efficiency, and continuous improvement. KEY ACHIEVEMENTS: Achieved 34.8% Year-over-Year GOP growth through menu engineering, commercial promotions, and operational optimization. Increased outlet capture rates and average guest spending through concept repositioning and targeted marketing initiatives. Successfully delivered large-scale commercial events that generated significant non-room revenue and enhanced brand visibility. Mentored team members to achieve recognition in Ascott Corporate Excellence Awards and Knowledge & Skills Competitions.

Catering Project Manager tại ADEN SERVICES VIỆT NAM - First Solar Project

1/2023 → 1/2024 (1 năm )

Hồ Chí Minh

Catering Operations Management Directed end-to-end catering operations for First Solar Vietnam, providing approximately 1,500 meals daily. Managed a team of 20 employees and ensured consistent service delivery. Project Improvement & Compliance Led operational restructuring initiatives to improve service quality and workflow efficiency. Maintained compliance with RBA, ISO, and food safety standards. Financial & Client Management Managed project budgets, operating costs, and overall project profitability. Served as the primary operational liaison for client stakeholders. KEY ACHIEVEMENTS: Successfully transformed catering operations for First Solar Vietnam through strategic restructuring initiatives. Improved operational efficiency and service quality, resulting in higher client satisfaction. Maintained full compliance with international hygiene, safety, and operational standards while achieving financial targets.

Assistant Food and Beverage Manager tại La Casa Del Habano - AVANTI GROUP

7/2022 → 1/2023 (6 tháng)

Hồ Chí Minh

Business Strategy & Systems Implementation Collaborated with ownership to develop business strategies and operational plans. Led the implementation of a new POS and inventory management system. Operations & Guest Experience Partnered with the Executive Chef to launch a new fine dining menu. Established service standards across the Cigar Lounge, VIP Rooms, and Rooftop Bar. Oversaw daily operations and service delivery. KEY ACHIEVEMENTS: SUCcessfully implemented an integrated POS and inventory management system that improved operational control and financial reporting accuracy. Contributed to the launch of a refined dining concept and enhanced luxury guest experience standards across multiple outlets.

Supervisor tại The Grand Hồ Tràm Strip

1/2022 → 7/2022 (5 tháng)

Vũng Tàu

Managed daily outlet operations, inventory control, and service delivery to ensure compliance with operational standards and guest satisfaction. Trained and coached new employees on service procedures and hospitality standards while supporting workforce readiness through structured onboarding programs. Maintained operational efficiency, service consistency, and smooth workflow during high-volume business periods.

Supervisor tại Holiday Inn and Suites SaiGon Airport

1/2021 → 2/2022 (1 năm 1 tháng)

Hồ Chí Minh

Supported F&B operations within a COVID-19 quarantine hotel environment, ensuring compliance with government health, safety, and operational regulations. Coordinated staff scheduling, daily operations, and guest service delivery under strict operating requirements. Contributed to the successful implementation of quarantine hotel procedures while maintaining service quality and operational continuity.

Supervisor tại Hoiana Casino

1/2020 → 1/2021 (1 năm )

Duy Xuyên, Quảng Nam

Participated in the pre-opening team for a semi-fine dining Chinese restaurant at Hoiana Casino, supporting operational setup and service launch activities. Assisted in developing SOPs, onboarding and training employees, and establishing operational standards. Contributed to the successful opening of The outlet by ensuring service readiness, operational consistency, and quality standards.

Supervisor tại Holiday Inn and Suites SaiGon Airport

3/2019 → 12/2019 (9 tháng)

Hồ Chí Minh

Part of the pre-opening team for a major IHG property, involved in setting up F&B service operations, staff training, and service workflows. Supported the successful opening and operational stabilization of the hotel’s F&B department.

Remco Vaatstra - General Manager

Oakwood Hạ Long

remcochristiaan.v@the-ascott.com - 0899240903

Khuu Quang Sang - F&B Operation Manager

La Casa

daniyasda@gmail.com - 0934116070

Nguyen Phuc Hoai Bao - Cluster Food And Beverage Manager

Ascott International Management, Vietnam

bin0909021911@gmail.com - 0909 021 911