Assistant Food And Beverage Manager - Acting Food And Beverage Manager tại Oakwood Hạ Long - Ascott Limited

4/2024 → Hiện tại

Hạ Long, Quảng Ninh

Entrusted to lead the entire Food & Beverage division as the Acting Head of Department, directing all strategic, financial, and operational facets for multiple outlets including The Market Restaurant, Oakbar, Bay & Grill, and In-villa Dining. Financial & Strategic Management Engineered and managed the annual F&B budget with full P&L responsibility, leading to a 44.8% year-over-year growth in GOP. Delivered in-depth monthly performance analyses to senior leadership, providing strategic recommendations on revenue enhancement and cost control that directly influenced business decisions. Commercial Growth & Brand Enhancement Drove departmental growth by developing and executing the annual business plan, encompassing strategic outlet repositioning, menu engineering, and a dynamic promotional calendar, resulting in a significant increase in revenue and guest satisfaction. Elevated the resort's brand positioning by conceptualizing and flawlessly executing high-profile events, including the Sun Craft Beer Festival, a large-scale Indian Beach Wedding, and the Thai Food Festival, generating notable commercial success. Operational Excellence & Team Leadership Masterminded operational strategy across all seasons and major festive periods, optimizing staffing and workflows to ensure seamless service delivery and consistent quality during high-demand periods. Championed team development by spearheading advanced training programs, directly leading to the department winning corporate excellence awards in Ascott’s prestigious Knowledge & Skills competitions.

Catering Project Manager tại ADEN SERVICES VIỆT NAM - First Solar Project

1/2023 → 1/2024 (1 năm )

Hồ Chí Minh

Directed the end-to-end catering operations for key client First Solar Vietnam, a major U.S. multinational, overseeing the daily provision of 1500 meals and managing a team of 20 staff. Spearheaded a comprehensive operational restructuring project that elevated service quality, streamlined workflows, and significantly boosted client satisfaction scores. Managed the project's full budget and P&L while implementing strategic improvements to ensure rigorous compliance with international hygiene and safety standards (RBA, ISO,...)

Assistant Food and Beverage Manager tại La Casa Del Habano - AVANTI GROUP

7/2022 → 1/2023 (6 tháng)

Hồ Chí Minh

Collaborated with the Owner to shape F&B business strategy, leading a cross-departmental project to implement a new integrated POS and inventory management system, which streamlined operations and enhanced financial reporting. Partnered with the Executive Chef to conceptualize and launch a new fine dining menu; concurrently, I developed and implemented meticulous service standards across the Cigar Lounge, VIP Private Rooms, and Rooftop Bar to elevate the luxury guest experience. Oversaw daily operations and supervised multi-outlet teams, ensuring the consistent delivery of service excellence in a demanding, high-end environment.

Supervisor tại The Grand Hồ Tràm Strip

1/2022 → 7/2022 (5 tháng)

Vũng Tàu

Managed outlet operations, ensured inventory accuracy, and trained new staff to meet service standards. Focused on maintaining service excellence and optimizing operational flow during peak periods.

Supervisor tại Holiday Inn and Suites SaiGon Airport

1/2021 → 2/2022 (1 năm 1 tháng)

Hồ Chí Minh

Led F&B operations during COVID-19 quarantine hotel management, setting up procedures in compliance with health and safety regulations. Supported daily operations, staff scheduling, and guest service delivery under strict operational guidelines.

Supervisor tại Hoiana Casino

1/2020 → 1/2021 (1 năm )

Duy Xuyên, Quảng Nam

Joined the pre-opening team for the semi-fine dining Chinese restaurant at Hoiana Casino. Assisted in developing SOPs, onboarding staff, and ensuring successful service launch and quality consistency.

Supervisor tại Holiday Inn and Suites SaiGon Airport

3/2019 → 12/2019 (9 tháng)

Hồ Chí Minh

Part of the pre-opening team for a major IHG property, involved in setting up F&B service operations, staff training, and service workflows. Supported the successful opening and operational stabilization of the hotel’s F&B department.

Remco Vaatstra - General Manager

Oakwood Hạ Long

remcochristiaan.v@the-ascott.com - 0899240903

Khuu Quang Sang - F&B Operation Manager

La Casa

daniyasda@gmail.com - 0934116070

Nguyen Phuc Hoai Bao - Cluster Food And Beverage Manager

Ascott International Management, Vietnam

bin0909021911@gmail.com - 0909 021 911