Food And Beverage Manager tại Oakwood Hạ Long - Ascott Limited

4/2024 → / (1 năm 10 tháng)

Hạ Long, Quảng Ninh

Leading the entire F&B division across 04 outlets (The Market, Oakbar, Bay & Grill, In-villa Dining) with full P&L accountability and strategic oversight. Financial Mastery: Achieved a 34.8% Year-over-Year growth in GOP by rigorously managing the annual budget, optimizing cost structures, and implementing data-driven revenue enhancement strategies. Commercial Strategy: Successfully repositioned outlet concepts and executed a dynamic promotional calendar, resulting in measurable increases in capture rates and average check. Event Management: Conceptualized and executed high-profile commercial events, including the Sun Craft Beer Festival, Thai Food Festival, and large-scale Indian Destination Weddings, significantly boosting non-room revenue and brand visibility. Operational Leadership: Directed operations for 21 staff, optimizing workforce planning for peak seasons. Mentored the team to win Ascott’s Corporate Excellence Awards in Knowledge & Skills competitions.

Catering Project Manager tại ADEN SERVICES VIỆT NAM - First Solar Project

1/2023 → 1/2024 (1 năm )

Hồ Chí Minh

Directed the end-to-end catering operations for key client First Solar Vietnam, a major U.S. multinational, overseeing the daily provision of 1500 meals and managing a team of 20 staff. Spearheaded a comprehensive operational restructuring project that elevated service quality, streamlined workflows, and significantly boosted client satisfaction scores. Managed the project's full budget and P&L while implementing strategic improvements to ensure rigorous compliance with international hygiene and safety standards (RBA, ISO,...)

Assistant Food and Beverage Manager tại La Casa Del Habano - AVANTI GROUP

7/2022 → 1/2023 (6 tháng)

Hồ Chí Minh

Collaborated with the Owner to shape F&B business strategy, leading a cross-departmental project to implement a new integrated POS and inventory management system, which streamlined operations and enhanced financial reporting. Partnered with the Executive Chef to conceptualize and launch a new fine dining menu; concurrently, I developed and implemented meticulous service standards across the Cigar Lounge, VIP Private Rooms, and Rooftop Bar to elevate the luxury guest experience. Oversaw daily operations and supervised multi-outlet teams, ensuring the consistent delivery of service excellence in a demanding, high-end environment.

Supervisor tại The Grand Hồ Tràm Strip

1/2022 → 7/2022 (5 tháng)

Vũng Tàu

Managed outlet operations, ensured inventory accuracy, and trained new staff to meet service standards. Focused on maintaining service excellence and optimizing operational flow during peak periods.

Supervisor tại Holiday Inn and Suites SaiGon Airport

1/2021 → 2/2022 (1 năm 1 tháng)

Hồ Chí Minh

Led F&B operations during COVID-19 quarantine hotel management, setting up procedures in compliance with health and safety regulations. Supported daily operations, staff scheduling, and guest service delivery under strict operational guidelines.

Supervisor tại Hoiana Casino

1/2020 → 1/2021 (1 năm )

Duy Xuyên, Quảng Nam

Joined the pre-opening team for the semi-fine dining Chinese restaurant at Hoiana Casino. Assisted in developing SOPs, onboarding staff, and ensuring successful service launch and quality consistency.

Supervisor tại Holiday Inn and Suites SaiGon Airport

3/2019 → 12/2019 (9 tháng)

Hồ Chí Minh

Part of the pre-opening team for a major IHG property, involved in setting up F&B service operations, staff training, and service workflows. Supported the successful opening and operational stabilization of the hotel’s F&B department.

Remco Vaatstra - General Manager

Oakwood Hạ Long

remcochristiaan.v@the-ascott.com - 0899240903

Khuu Quang Sang - F&B Operation Manager

La Casa

daniyasda@gmail.com - 0934116070

Nguyen Phuc Hoai Bao - Cluster Food And Beverage Manager

Ascott International Management, Vietnam

bin0909021911@gmail.com - 0909 021 911