HỒ XUÂN CẢM

- I am looking for a professional working environment. With experience in training and set-up for hotels in the pre-opening stage, I am ready to accompany the hotel from the very first day. Contributing to the overall development of the hotel, creating a stable working environment, meeting the high-class service needs of customers.
- I am able to support the manager in his or her duties and can also manage a team and the resources available to me in order to meet the targets set by my manager.
- I am a conscientious, dedicated, loyal and hard-working employee who takes their work seriously. I have spend a considerable amount of time researching this role, your company and the job description, and I feel I have the necessary qualities and attributes needed to become a great manager.

- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.

-Plan and implement the duties of the front desk department.
-Organize and assign work to supervisors and employees in the department.
-Check guest room prices on the system to ensure that the information is updated correctly according to promotions, peak seasons, etc.
-Regularly check the dress, style and working attitude of the staff in the department.
-Urging, inspecting, monitoring and evaluating the performance results of the employees in the department.
-Plan the preparation of the VIP reception and ensure the preparation is carried out perfectly.
-Support the staff in the department to welcome, serve and see off VIP guests, ensuring guests are served the best.
-Support reception staff to welcome group guests, loyal guests, long-term guests, ensuring guests are always satisfied.
-Support the staff in the department to handle difficult requests of guests, complaints that junior staff cannot solve.
-Coordinate with related departments to best meet the requirements, quickly resolve complaints so that customers are always satisfied.
-Keep a record of difficult complaints and appropriate resolution to guide staff to deal with when encountering similar situations again.
-Make a plan to recruit personnel and coordinate with related departments to implement to ensure that the department always has the necessary human resources.
-Directly participate in the process of interviewing, selecting and negotiating remuneration for new employees.
-Plan and organize the implementation of training courses, fostering professional improvement for employees in the department.
-Ensure the effectiveness of training courses.
-Assign training and guidance to new employees of the department.
-Regularly check the department's work log to make sure everything is completed in full.
-Make the necessary forms for the operation of the department.
-Support the implementation of marketing activities of the hotel.
-Timely response in emergency situations: fire alarm, rainstorm, bomb threat...
-Build a good relationship with the staff in the department and with other departments in the hotel.
-Participate in conferences, seminars, training courses on reception.
-Participate fully in meetings with hotel management.
-Organize regular and irregular meetings of the front desk department to control the work, announce new regulations - policies ...
-Support hotel management with administrative tasks.
-Make reports according to hotel regulations.
-Perform other tasks when requested by the director or investor.

- Developing project implementation plan and track progress by item.
- In charge of design - adjust the project in accordance with the requirements of the departments.
- Gather and manage project information, data and legal documents.
-Implementing legal procedures of the project under the management of the Project Development Board.
- Performing other tasks as assigned by the Board of Directors.

- Participating in personnel management, ensuring the proper implementation of the isolation process of the Department of Health for the toll-free isolation area.
- Carrying out reporting and evaluating activities of the isolation area, coordinating with the District Health Department and HCDC to deal with emergency cases.
- Contacting the Ward People's Committee to settle the necessary papers, make the reports.
- Planning and organizing the implementation of training courses, refresher courses to improve professional skills, closely inspect the isolation process for employees in the chain.
- Performing other tasks as assigned by the Chief of the Management Board of the isolation area.

- Implement the monitoring of the hotel's front office operations, ensuring the positions work in accordance with the process and efficiency.
- Check the list of VIP guest rooms and delegations arriving in the day
- Coordinating the preparation to welcome VIP guests and groups.
- Directly check the preparation and setup of rooms for VIP guests.
- Directly welcome VIP guests, group guests to stay at the hotel according to appropriate etiquette.
- Check and ensure all letters, parcels, messages... are delivered to customers as quickly as possible.
- Receive requests and complaints of customers and coordinate with relevant departments to respond and resolve quickly to satisfy customers.
- Quickly report to FOM about the incidents that are beyond the authority and ability to solve.
- Save the content of requests and complaints occurring in the working shift in the notebook.
- During the working shift, inspect the operation of areas in the hotel: meeting rooms, restaurants, bars, swimming pools, IT rooms, corridors... to promptly detect arising problems and have solutions. quick handling.
- Ensure the areas close/open at the specified time.
- Direct the professional guidance for new employees of the hotel.
- Participate in professional training courses for hotel staff according to the assigned schedule.
- Encourage customers to comment on the service quality of the hotel, note special comments and opinions to conduct verification and make adjustments accordingly.
- Before and after each shift, handover meeting with other shift managers about special issues occurring during the shift.
- Periodically coordinate with relevant departments to check the entire hotel, especially problems related to the electrical system, machinery and equipment...
- Participate in professional training courses when facilitated by the hotel.-
- Make work reports as prescribed and fully participate in relevant meetings.
- Perform other tasks when requested by FOM

- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations..
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality services
- Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.