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NGUYỄN THỊ THANH DUNG

NGUYỄN THỊ THANH DUNG

DUNG NGUYEN - ASSISTANT HOUSEKEEPING MANAGER

My career to date has been driven by my passion for delivering beyond expectation hospitality service for
guests and make their stay unforgettable. When graduated, I obtained hospitality experience from
working as Food and Beverage Attendant in Gem Convention Center which has been known for hosting
big events. In 2018, I have relinquished my position as a Reservation Executive at a travel agent after 2
years of contribution, and left the country to go explore Australia by myself with Work and Travel visa. I
still remember the mixed feeling of excitement and nervousness at the airport when I first arrived. But I
incredibly made it to 3 years in the kangaroo country with heaps of fun, friends and experiences. I do
believe that the positive and can-do attitude play an important role in my journey. I would love to bring
this attitude, as well as the skills acquired from 6+ years in hospitality to be part of your team.
In Hamilton Island, Australia, first started as a Housekeeper and got promoted to be a Housekeeping
Supervisor at 4-star Reefview Hotel. During the time on the island, I have also had a casual job as Room
Attendant in 5-star and 6-star resorts such as Beach Club and qualia which gave me a very first touch of
luxury hotel services. Having comeback to Vietnam for more than a year, I had oppotunitiy to work at one of the most brand-new luxury resort as Regent Phu Quoc where the core is providing a sense of spendour and opulence to guests.

Thông tin cá nhân

Họ và tên

NGUYỄN THỊ THANH DUNG

Giới tính

Nữ

Ngày sinh

10/03/1993

Địa chỉ

Phú Quốc, Việt Nam

Cập nhật

28/04/2023

Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 5 đến 10 năm

Vị trí

Trưởng bộ phận/ Trưởng phòng

Mức lương mong muốn

12 - 20 triệu

Nơi mong muốn làm việc

Tiếng Anh (Khá)

Ngoại ngữ

Tiếng Anh (Khá)

Công việc mong muốn

Mong muốn về công việc

Kỹ năng

  • 100% Kỹ năng
    Tổ chức công việc 100%
  • 100% Kỹ năng
    Giải quyết phàn nàn 100%
  • 100% Kỹ năng
    Quản lí thời gian 100%

Học vấn - Chuyên môn

University of Social Science and Humanities, HCMC

English Linguistics and Literatures - Đại học - 2011 - 2016

Kinh nghiệm làm việc

Housekeeping Supervisor tại Reefview Hotel

Hamilton Island, Australia - 9/2020 - /

*Inspected 20+ rooms to ensure that standards of clealiness and guests comfort are maintained before and during their stay.
*Directed 4 teams of staff in daily duties and improved workflow to decrease time spent in each service room by an average 7 minutes
*Reported damage or repair needs to maintenance staff
*Evaluated staff performance, demonstrated cleaning techniques and supported them to maximize quality of services. Given a huge thank from them
*Updated status of guests rooms at the end of the day and informed all notes from guests to the coordinator

Housekeeping Supervisor tại Regent Phú Quốc

Phu Quoc, Vietnam - 5/2022 - /

*Coordinated out-of-order room and room maintenance with Guest Service and Engeneering
*Trained new employees proper cleaning techniques, safety procedures following IHG standards
*Daily prepared and distributed room assignment tasks & hold briefings of VIP ARR, guests complaints/feedbacks and special requests to room attendants
*Oversaw the daily operations of the designated area by managing arrivals, departures, stay overs and extra rooms
*Conducted regular inspections to ensure cleaning standards were being met, adressed any issues as they arose
*Greeted guests and resolved any complaints related to room conditions and delivered guests' requests in timely manner

Thông tin tham khảo

Hình ảnh

Thank You!